Summary
Overview
Work History
Education
Skills
Timeline
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LINDA MCLENNAN

Meridian,Texas

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Phlebotomist

GWHF
08.2019 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.

Cashier

Don's Cleaners
08.2018 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Learned duties for various positions and provided backup at key times.

Caseworker

EMSI
09.2010 - 04.2014
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Optimized call scripts to facilitate more natural, customer-centric conversations leading to higher close rates.
  • Increased customer satisfaction by providing exceptional service and addressing inquiries with accuracy and professionalism.
  • Developed strong multitasking skills, effectively handling multiple calls simultaneously without sacrificing quality of service provided or attention to detail in record keeping.
  • Successfully diffused difficult situations with dissatisfied customers using empathy-driven problem-solving tactics that prioritized client satisfaction.
  • Maintained high call volume by managing time efficiently and adhering to daily targets.
  • Answered calls, took messages, and transferred calls to correct individuals.

Education

GED -

Clifton High School
Clifton
2003

Skills

  • Patient Care
  • HIPAA
  • Data Entry
  • Paperwork Processing
  • Recording data
  • Time Management
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Specimen Collection
  • Organizational Skills
  • Excellent Communication
  • Problem-Solving
  • Decision-Making

Timeline

Phlebotomist

GWHF
08.2019 - Current

Cashier

Don's Cleaners
08.2018 - 04.2019

Caseworker

EMSI
09.2010 - 04.2014

GED -

Clifton High School

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LINDA MCLENNAN