Linda McWilliams
Chesapeake,VA
Summary
Experienced with patient care support and effective communication. Utilizes organizational skills and attention to detail to ensure smooth healthcare operations. Knowledge of healthcare procedures and patient relationship management.
Overview
20
20
years of professional experience
Work History
Patient Care Representative
Urology of Virginia
08.2019 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
- Scheduled approximately 300-400 patients per week and made reminder calls.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Engaged with patients to provide critical information.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Medical Assistant/Certified Professional Collector
NowCare Medical Center
07.2005 - 08.2019
- Company Overview: Bayview Physicians, HealthCare / Medical
- Checking in Patients
- Drug and Alcohol screening
- Answering phone when needed
- Scanning and entering information into the computer
- Filing
- Bayview Physicians, HealthCare / Medical
Medical Assistant
Dr Fernandez office
01.2005 - 07.2005
- Company Overview: HealthCare / Medical
- Patient care
- Vitals
- Drawing blood
- Injections
- Assisting the Dr
- Answering phones when needed
- Filing
- HealthCare / Medical
Education
Undergrad - Medical Billing And Coding
Stratford Career Institute
08-2024
College Level - Medical Assistant
Kee Business College
12.2004
High School Diploma -
Oscar Smith High School
Chesapeake, VA06-2002
Skills
- Patient care
- Front and back office skills
- Answering phones
- Microsoft Word
- Excel
- Typing
- Wound care
- Patient history
- Customer service
- Vital signs monitoring
- Call center experience
- Multitasking
- Direct patient care
- Assertiveness
- Clinical documentation
- Patient-focused care
- Verbal and written communication
- Data entry
- Phlebotomy
- Patient confidentiality
- Reliable team player
- Electronic health records
- Electronic medical records
- Patient scheduling
- Compassionate
- Patient registration
- Scheduling appointments
- Immunization administration
- Insurance verification
- Medical terminology
- Specimens collection and processing
- Documentation
- Professionalism and ethics
- Insurance coverage verification
- Patient relations
- Payment collection
- Medical terminology knowledge
- Prioritizing stat orders
- Co-payment collection
- HIPAA compliance
- Follow-up care
- HIPAA protocol adherence
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Punctual and hardworking
- Multitasking Abilities
- Calm and effective under pressure
- Reliability
Personal Information
- Date of Birth: 11/06/82
- Gender: Female
- Nationality: American
- Marital Status: Single
Education - Highest Education
College Level (Undergraduate), Others, Medical Assistant, Kee Business College, Chesapeake, VA, 02/2004 - 12/2004
Timeline
Patient Care Representative
Urology of Virginia
08.2019 - Current
Medical Assistant/Certified Professional Collector
NowCare Medical Center
07.2005 - 08.2019
Medical Assistant
Dr Fernandez office
01.2005 - 07.2005
Undergrad - Medical Billing And Coding
Stratford Career Institute
College Level - Medical Assistant
Kee Business College
High School Diploma -
Oscar Smith High School
Similar Profiles
IRENA TOBOLAIRENA TOBOLA
Lead Medical Scribe & Scribe Preceptor at Urology of VirginiaLead Medical Scribe & Scribe Preceptor at Urology of Virginia
Vijayadurga AkulaVijayadurga Akula
Clinical Assistant Professional at Urology Of VirginiaClinical Assistant Professional at Urology Of Virginia
Nina ColemanNina Coleman
Medical Assistant at Urology Of VirginiaMedical Assistant at Urology Of Virginia
Timothy StablerTimothy Stabler
Packaging Line Operator at Nidra PackagingPackaging Line Operator at Nidra Packaging
Seanette WelfareSeanette Welfare
Medical Assistant at Center for Complex Pain CareMedical Assistant at Center for Complex Pain Care