Linda Mendoza
Summary
Results-driven professional in civil engineering, construction, and technology, with expertise in data analysis, compliance, and laboratory operations. Proven experience in marketing management and campaign development, leading initiatives from concept to execution. Skilled in fostering relationships and leveraging market trends to drive strategic opportunities.
Overview
20
20
years of professional experience
7
7
Certifications
Work History
Laboratory Construction Data Analyst/Admin/Recordkeeper
B2z Engineering
Austin, TX
07.2021 - Current
- Successfully led efforts to achieve laboratory accreditation for TxDOT, CCRL (Cement and Concrete Reference Laboratory), AASHTO contributing to 100% audit compliance and on-time certification.
- Analyzed and managed data to enhance transportation and laboratory reporting accuracy.
- Act as system administrator, ensuring efficient data handling, reporting accuracy, and operational continuity.
- Collaborate with teams to improve workflows, reporting systems, and compliance processes.
- Provide comprehensive recordkeeping services, maintaining accurate, organized, and compliant documentation (reports) for TxDOT statewide and laboratory operations.
- Conducted quality assurance on data inputs, ensuring data accuracy and reliability for analyses.
- Developed visual reports using data visualization tools to support decision-making processes.
- Manage the Radiation Protection Program, conduct survey exposure reports to minimize occupational exposure risks, training and ensuring safety compliance with a 100% passing rate on safety audits by the Texas Department of State Health Services as a Radiation Safety Officer (RSO).
- Train 20+ employees on TxDOT statewide software (Site Manager, Citrix), improving user adoption, accuracy, and operational performance.
- Assisted in creating data-driven strategies to enhance operational efficiency in engineering solutions.
- Assisted in daily operations across multiple offices, promoting consistent and efficient processes.
- Presented findings and recommendations to stakeholders during project meetings and reviews.
Sports PR & Marketing
M.E. Promotions
Austin, TX
02.2014 - Current
- Oversaw special promotional events that generated positive media coverage and increased foot traffic and revenue for clients.
- Assisted clients in building strong relationships with hometown and local communities through marketing events, generating support for their foundations.
- Wrote crisp and fresh press releases and prepared media kits.
- Looks for cost efficient ways to market each client and is responsible for tracking contract obligations.
- Identify target audience and develop optimized communication plans to engage and interest individuals.
- Produce film, flyers, invoices, social media posts using Photoshop, Illustrator, After Effects, Final Cut Pro, iMovie, Pages, Keynote.
- Conduct Youth Camps corresponding to the client's profession and position.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Kept clients on track by providing itineraries a week before their event.
- Anticipate and analyze common connectivity workflow problems.
- Created new programs that enhanced productivity and improved customer satisfaction.
- Provide IT and software troubleshooting support to clients.
- Ability to thrive on change as business and products evolve.
Technical Support Specialist
Apple, Inc.
Austin, TX
05.2015 - 02.2018
- Managed four simultaneous chats while providing exceptional customer service.
- Ability to provide solutions to assess customers' support needs through chat or Tweet.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond the scope of expertise.
- Consulted via chat to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Documented and updated case notes for each customer and work order.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Regularly rotated through various technical specialties to enhance team versatility.
- Reviewed current hardware and software and recommended modifications to increase system speed.
- Took initiative to strengthen my knowledge of all products, accessories, pricing plans, promotions and service features.
- Worked during holidays to help Apple maintain their customer experience.
- Removed malware and viruses from laptops and desktop systems using specialized software.
Retail Sales Consultant
AT&T Mobility
Austin, TX
07.2014 - 05.2015
- Utilized strong customer service skills to meet and exceed sales goals 150%.
- Developed and attained customer experience and sales objectives for store.
- Sold all products and service offered by the company by utilizing my bilingual skills.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Identified the demand for service offerings through needs assessments.
- Collaborated with off-site locations to find desired product for customers'.
- Assessed conflicts and identified solutions for clients promptly.
- Processed payments and maintained accurate drawers to meet financial targets.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Transaction/Senior Financial Specialist
Wachovia/Wells Fargo Bank, N.A.
Austin, TX
03.2006 - 03.2014
- Authorized loan and large wire transaction approval with 100% accountability.
- Handled all delegated tasks, including compliance and federal regulation audits.
- Implemented that all Bank Policies and Procedures were carefully followed and in place at all times.
- Verified financial data and identified and made recommendations to prevent and correct financial and accounting errors and inconsistencies.
- Supported cost-planning development and analyzed implementation of agency funds to comply with laws and regulations.
- Offered financial input to prepare and implement plans and processes for risk, financial and management controls.
- Worked with a diverse clientele to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
- Worked with a diverse cliental to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
- Coordinated funding requirements with clients and drafted documents while analyzing, tracking and reporting data.
- Collaborated with others to discuss new business opportunities to better the financial institution.
- Leveraged customer service and consultative sales techniques to exceed sales benchmarks, resulting in 35% increase over expected sales targets.
- Recognized by management for providing exceptional customer service.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Allotted myself one to two hours to answer or call 15-20 customers to assist with their questions and/or concerns.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Leveraged Excel to input and compile data gathered from various sources.
- Performed site evaluations, customer surveys and team audits.
- Traveled to under-performing branches to assist in developing, revising, implementing, and communicating various processes and procedures.
Education
Certificate - Google IT
Google IT
09-2020
High School Diploma -
William B Travis High School
05-2003
Some College (No Degree) - Communications
University Of Texas At Austin
Some College (No Degree) - Communications: Broadcast Journalism
The University Of Texas At San Antonio
Skills
- Reliability
- Punctuality
- Data mapping
- Training development
- Data governance
- Data visualization
- Knowledge in databases
- Knowledge in processing
- Knowledge in search engines
- IT Certified
- Mac Certified
- Project management
- Training and development
- Problem analysis
- Effective solution formulation
- Strong organizational skills
- Attention to detail
- Time management
- Fast-paced adaptability
- Team collaboration
- Teamwork
- Conflict resolution
- Bilingual
- Verbal communication
- Written communication
Certification
Nuclear Gauge - Hazmat
References
References available upon request.
Timeline
Laboratory Construction Data Analyst/Admin/Recordkeeper
B2z Engineering
07.2021 - Current
Technical Support Specialist
Apple, Inc.
05.2015 - 02.2018
Retail Sales Consultant
AT&T Mobility
07.2014 - 05.2015
Sports PR & Marketing
M.E. Promotions
02.2014 - Current
Transaction/Senior Financial Specialist
Wachovia/Wells Fargo Bank, N.A.
03.2006 - 03.2014
Certificate - Google IT
Google IT
High School Diploma -
William B Travis High School
Some College (No Degree) - Communications
University Of Texas At Austin
Some College (No Degree) - Communications: Broadcast Journalism
The University Of Texas At San Antonio