Linda Messersmith

- Managed escalated customer complaints across call center and in-store channels.

- Led, trained, and coached call center staff on handling credit card disputes, chargebacks, and customer satisfaction procedures. - Oversaw end-to-end resolution of customer issues including returns, exchanges, deliveries, refunds, and warranty claims.

- Created and implemented an efficient support system for addressing high-volume inquiries.

- Collaborated cross-functionally with all departments to drive resolution strategies.

- Primary contact for customer escalations via social media, email, and phone.

- Worked with executives and store managers to resolve service issues.

- Handled returns, exchanges, delivery confirmations, and warranty claims.