Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic
Linda Mesteth

Linda Mesteth

Kennewick,WA

Summary

Motivated Manager with over 20 years in management and progressive leadership roles. Skilled at coaching and encouraging with an enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes and boost customer engagement. I believe that impeccable customer service is the key to success in any retail or hospitality industry. Developing, encouraging and mentoring the staff you manage is an imperative piece in achieving this goal.

Overview

25
25
years of professional experience
3
3
Certification

Work History

Store Manager

Walker's Furniture and Mattress
Spokane, WA
08.2012 - Current
  • Multi store manager, enhancing customer satisfaction and store operations through relationship building and daily problem-solving.
  • Strengthening work flow productivity by hiring, managing and developing top talent.
  • Generating repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Developing and implementing sales strategies to increase sales within the company.
  • Monitoring industry trends, competitor activities and customer habits to stay ahead of the competition.
  • Conducting regular meetings with staff members to review goals and objectives for the quarter and year.
  • Creating and maintaining beautiful showrooms to attract customers, increase sales and keep up with trends
  • Help at other locations within the company with coaching and training

Owner

New Day Life Coaching LLC
Kennewick, WA
08.2023 - Current
  • Develop and implement individualized life coaching plans for clients.
  • Facilitate group workshops to help individuals identify and achieve their goals.
  • Provide guidance on how to make decisions around career choices, relationships, and other life changes.
  • Conduct one-on-one sessions with clients to discuss progress towards goals and strategies for improvement.
  • Help individuals build self-confidence by exploring potential abilities, strengths, and weaknesses.
  • Maintain detailed records of client sessions including progress notes and assessments of client's needs.
  • Life coach certified.

General Manager

Wilcox Furniture
Hermiston, OR
09.2010 - 07.2012
  • GM of all department heads and management.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Developed marketing strategies designed to increase brand awareness within target markets.

Sales Lead

Wilcox Furniture
Hermiston, OR
10.1997 - 08.2010
  • Sales associate and Sales lead- Managed a team of 10+ sales representatives, providing guidance and support.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, add on items and special orders.
  • Processed transactions using a point-of-sale system.
  • Helped maintain a beautiful, clean showroom.

Restaurant Manager

Columbia Basin Restaurant Group
Hermiston, OR
02.1992 - 09.1997
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.

Skills

  • Hiring/ training/ mentoring
  • Company and customer culture
  • Goal setting
  • Store display
  • Excellent customer service
  • Complex Problem-Solving
  • Sales management
  • Time Management
  • Team Leadership
  • Staff Development

Certification

  • Diploma- Hermiston High School. Hermiston, Oregon
  • Restaurant and Hotel Management certification. Portland, Or 1993
  • HR certification course. Richland Wa 2011
  • Certified Life Coach 2023

References

References available upon request.

Timeline

Owner

New Day Life Coaching LLC
08.2023 - Current

Store Manager

Walker's Furniture and Mattress
08.2012 - Current

General Manager

Wilcox Furniture
09.2010 - 07.2012

Sales Lead

Wilcox Furniture
10.1997 - 08.2010

Restaurant Manager

Columbia Basin Restaurant Group
02.1992 - 09.1997

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Linda Mesteth