Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Linda Meza

Carlsbad,NM

Summary

I am consistent, reliable and enjoy working as part of a team. I have good communication and organizational skills. My Key strengths include Bilingual reliability, and willingness to listen and follow tasks. Also proficient in Quickbooks, Excel, Microsoft, and Invoice. Accomplished Head Receptionist at Mesa Medical Services, adept in bilingual customer support and computer proficiency. Spearheaded process enhancements, elevating client satisfaction and operational efficiency. Excelled in environmental safety and customer service, showcasing strong organizational skills and a knack for effective communication.

Overview

23
23
years of professional experience

Work History

Head Receptionist

Mesa Medical Services
11.2018 - Current
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
  • Streamlined appointment scheduling for improved time management and increased client flow.
  • Proactively identified opportunities for process improvement and offered recommendations to management, leading to increased efficiency across various office functions.
  • Contributed to office supply management by monitoring inventory levels and submitting orders as needed to avoid shortages or delays in work processes.

Environmental Cleaning Technician

HHS Environmental Services
02.2007 - 03.2018
  • Provided excellent customer service by addressing client concerns promptly and professionally.
  • Promoted a positive work environment by fostering open communication among team members regarding tasks and challenges faced during daily operations.
  • Enhanced workplace safety by implementing proper chemical handling and storage procedures.
  • Reduced environmental impact by utilizing eco-friendly cleaning products and techniques.

Bilingual Customer Service Representative

Valor Telecommunications
02.2002 - 05.2006
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

Education

High School Diploma -

Carlsbad High School
Carlsbad, NM
05.1993

Skills

  • Bilingual
  • Computer Proficiency
  • Payment Processing
  • Customer service expertise
  • File Organization
  • Strong Organization
  • Microsoft Office Suite
  • Document Management
  • Multi-line phone operation
  • Business Correspondence
  • Scheduling appointments
  • Client Relations
  • Document scanning and digitization

Languages

Spanish
Native or Bilingual

Timeline

Head Receptionist

Mesa Medical Services
11.2018 - Current

Environmental Cleaning Technician

HHS Environmental Services
02.2007 - 03.2018

Bilingual Customer Service Representative

Valor Telecommunications
02.2002 - 05.2006

High School Diploma -

Carlsbad High School

Similar Profiles

CREATE PROFILE
Linda Meza