Years of professional experience. People are my specialty.
Linda Milewski
Unionville,TN
Summary
Meticulous Order Entry Clerk bringing 18 years of accurate data entry and account maintenance to fulfill Administrative role. Efficient and detail-oriented with demonstrated success in client satisfaction and retention.
Overview
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Work History
Dispatcher
Ascent Professional Staffing
09.2022 - Current
- Directed dispatching, routing and tracking of numerous JB HUNT fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over all daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Customer Service Specialist
Teleperformance
09.2021 - 09.2022
- Maintained and managed customer files and databases.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Detailed payment options and explained price, receipt and billing details to customers.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Customer Service Representative
S&P Data
04.2021 - 09.2021
- Responded to customer comments and questions via LiveChat during shifts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Documented and detailed calls and complaints using call center's CRM database.
Order Status Clerk
Nexrep
04/07/2 - Current
- Completed accurate order entry, including data verification.
- Communicated with customers to answer questions and perform account maintenance.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Used RGM and RGM to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
Owner
Linda Day And Aftercare
4/5/07 - 3/18/20
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Achieved financial savings through powerful cost reduction strategies.
- Maintained up-to-date administrative records to monitor operational conditions.
Bookkeeping Assistant
B&B Underground Utilities
5/15/02 - 07.2003
- Validated and recorded invoices and resolved discrepancies with vendors.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Managed and responded to all correspondence and inquiries from customers and vendors.
- Received and delivered incoming accounting department mail to appropriate staff members.
- Matched purchase orders with invoices and recorded necessary information.
- Assessed data and information to verify entry, calculation and billing code accuracy.
Office Manager
B& L Tile Contracting
08.1991 - 06.1999
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Sourced vendors for special project needs and negotiated contracts.
- Maintained computer and physical filing systems.
- Compared vendor prices and negotiated for optimal savings.
- Coordinated special projects and managed schedules.
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZAssociate of Arts - Computer Operations
Brick Computer Science Institute
Laurelton, NJ05.1987
Skills
- Customer service
- Data verification
- Accurate data entry
- Recordkeeping skills
- Data management
- Critical thinking
- Flexible & Adaptable
- Account management
- Problem-Solving
- Self-Motivated
- Dependable and Responsible
- Analytical and Critical Thinking
- MS Office
- Good Telephone Etiquette
- Multitasking Abilities
Timeline
Dispatcher
Ascent Professional Staffing
09.2022 - Current
Customer Service Specialist
Teleperformance
09.2021 - 09.2022
Customer Service Representative
S&P Data
04.2021 - 09.2021
Office Manager
B& L Tile Contracting
08.1991 - 06.1999
Associate of Arts - Business Administration
University of Phoenix
Associate of Arts - Computer Operations
Brick Computer Science Institute
Order Status Clerk
Nexrep
04/07/2 - Current
Owner
Linda Day And Aftercare
4/5/07 - 3/18/20
Bookkeeping Assistant
B&B Underground Utilities
5/15/02 - 07.2003