Linda Milki

• Negotiated payment arrangements and crafted personalized solutions to bring delinquent

accounts current.

• Prevented vehicle repossessions in the majority of escalated cases by balancing company goals

with customer needs.

• Managed 70-90 inbound/outbound calls daily, resolving complex account issues with empathy

and efficiency.

• Acknowledged for collecting over $10M in receivables in five years, consistently collected an average of $200K monthly and exceeded in collection targets

• Acted as liaison for over 50 insurance providers, verifying coverage and communicating policy

details with accuracy.

• Resolved escalated customer inquiries with urgency, maintaining high levels of client

satisfaction.

• Proactively implemented solutions that improved service delivery and customer retention.

• Managed executive calendars, travel, and appointments, ensuring efficient time management.

• Handled confidential information with discretion and professionalism.

• Coordinated logistics for meetings, events, and travel arrangements.