Linda Mock

Senior Client Service Representative

CORT / ApartmentSearch

03.2006 - Current

Supported Management of high-volume multi-family portfolios, ensuring timely responses and accurate information delivery.
Assisted a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Enhanced customer satisfaction by promptly addressing and resolving client inquiries and concerns.
Conducted thorough research to provide accurate answers to complex inquiries, demonstrating expertise in company offerings.
Maintained detailed records of client interactions, allowing for personalized follow-ups and targeted communications.
Improved company reputation with effective problem-solving techniques during challenging situations.
Educated customers about billing, payment processing and support policies and procedures.
Investigated and resolved accounting concerns.
Served as a liaison between clients and internal departments to ensure smooth coordination of requests.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Coordinated with operations staff to resolve service problems and boost client satisfaction.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Navigated multiple software platforms simultaneously while assisting clients, increasing multitasking capabilities.
Calculated correct revenue share and income totals, updated accounts, and maintained detailed records for inventory management.
Executed monthly and quarterly business reports for internal departments and external partners.
Responded proactively and positively to rapid change.
Streamlined service processes for improved efficiency.
Implemented and developed customer service training processes.
Trained new personnel and staff regarding company operations, policies and services.
Cross-trained and backed up other customer service managers.
Exceeded performance targets by consistently providing exceptional customer service experiences.