Linda Montano
Summary
A forward thinker whose resourceful with great communicative skills. Prepared to help stimulate growth and productivity in and out of the work place. Detail-oriented and knowledgeable individual, skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational Spanish abilities.
Overview
17
17
years of professional experience
Work History
Medical Office Manager
Privia Health
12.2019 - 04.2024
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Developed close working relationships with front office and back office staff.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Developed policies and procedures for effective practice management.
- Created organized filing system to manage department documents.
Fitness Instructor
24 Hour Fitness/ World Gym
06.2014 - 01.2021
- Instructed full range of classes including weight lifting and dance for over 6+ years.
- Educated and guided clients in safe and appropriate exercises for individual levels of fitness and physical abilities.
- Encouraged engagement in group fitness classes and gym activities to create and maintain motivational and supportive culture while boosting positive client experiences.
- Designed innovative fitness plans to keep clients engaged.
- Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Sought continuous professional development opportunities through attendance at workshops, conferences, seminars related to health and wellness trends in order to provide up-to-date expertise for clients'' benefit.
Patient Access Representative III/Patient Liaison
Memorial Hermann Southeast Hospital
10.2007 - 11.2012
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
Education
High School Diploma -
Milby High School
Houston, TX06.2004
Skills
- Exceptional customer service skills
- Spanish speaking
- Adaptable
- Strong and energetic work ethic
- Effective Multitasking
- Professional telephone etiquette
- Strong leadership skills
- Works well under pressure
- Courteous and compassionate
- Computer Software Proficiency
- Critical Thinking
- HIPAA Regulations Understanding
Timeline
Medical Office Manager
Privia Health
12.2019 - 04.2024
Fitness Instructor
24 Hour Fitness/ World Gym
06.2014 - 01.2021
Patient Access Representative III/Patient Liaison
Memorial Hermann Southeast Hospital
10.2007 - 11.2012
High School Diploma -
Milby High School