Summary
Overview
Work History
Education
Skills
Timeline
background-images

Linda Moore

Washington D.C.,MD

Summary

Determined candidate with over seven years of experience in administrative and customer service roles. Attentive and compassionate, able to connect with others and work in independent and team-based settings. Direct work experience in managing medical files, efficiently performing administrative tasks, and providing excellent customer service. A quick learner and optimistic individual ready to make a difference.

Professional shopper with proven ability to select high-quality products and meet client specifications. Skilled in maintaining strong vendor relationships, ensuring timely deliveries, and managing multiple tasks efficiently. Team-oriented with strong focus on collaboration and achieving results, adapting to changing needs with ease. Reliable, detail-focused, and adept at providing exceptional service and satisfaction.

Overview

9
9
years of professional experience

Work History

Grocery Pickup Shopper

Walmart
11.2021 - 01.2023
  • Provided excellent customer service when assisting with client needs
  • Processed ordered efficiently and accurately

Packer, Picker

Amazon
12.2020 - 10.2021
  • Received and prepared inventory for delivery
  • Use technology like smartphones and tablets to sort, scan, and prepare orders
  • Accurately and efficiently completed orders according to company guidelines
  • Built, wrapped, sorted, and transported pallets and packages
  • Received truck deliveries, ensured quick unloading process

Student Trainee (Administrative / Office Management)

Board of Veterans' Appeals Department of Veterans Affairs
06.2019 - 11.2020
  • Assisted with managing database reports, claim files, records, timekeeping, and travel orders
  • Processed mail, handled files, and input notes into claim system
  • Maintained a strong commitment to meet customer needs
  • Analyzed problems/issues, taking into consideration the customers' needs
  • Attended team meetings and other activities and contributed constructively to help advance the overall mission and objectives of the Board and the efficiency of its operations

Sales Associate / Processor

Goodwill Industries
01.2018 - 05.2019
  • Provided excellent customer service to all customers
  • Accurately and efficiently completed customer transactions, including assisting with locating merchandise
  • Maintained storefront: stocked products, cleaned as necessary, and sorted though donation items

Medical Records / Patient Service Coordinator / Referral Coordinator

Medstar Physician Partners
12.2015 - 12.2017
  • Managed patient records through Medical Manager and Logician platforms
  • Digitized paper records according to organization guidelines
  • Answered requests from outside providers who requested documentation
  • Monitored and rerouted multiple phone lines
  • Checked-in patients, scheduled future appointments, and updated patient demographic information as needed
  • Verified medical insurances for the patients online or via the telephone
  • Provided referrals to external specialists, called providers to arrange referral appointments
  • Communicated with different insurance companies daily to ensure

Office Assistant, Surgical Service Office

Veterans Affairs Medical Center
06.2014 - 08.2016
  • Responsible for administrative duties pertaining to office operations
  • Offered excellent customer service through managing surgical service office telephone routed and rerouted calls to appropriate staff member; engaged with vendors, veteran clients and their families
  • Faxed and copied medical documentations as aligned with HEPA standards; filed documentation accurately
  • Assisted administrative staff with updating encounter forms and client information through appointment management system
  • Monitored and ordered office supplies as needed

Education

Bachelor of Arts - Social Work

Morgan State University
Baltimore, MD
09.2025

High School Diploma -

Luke C. Moore High School
Washington, D.C.
01.2013

Skills

  • Strong work ethic
  • Online order fulfillment
  • Mobile payment processing
  • Promotional planning

Timeline

Grocery Pickup Shopper

Walmart
11.2021 - 01.2023

Packer, Picker

Amazon
12.2020 - 10.2021

Student Trainee (Administrative / Office Management)

Board of Veterans' Appeals Department of Veterans Affairs
06.2019 - 11.2020

Sales Associate / Processor

Goodwill Industries
01.2018 - 05.2019

Medical Records / Patient Service Coordinator / Referral Coordinator

Medstar Physician Partners
12.2015 - 12.2017

Office Assistant, Surgical Service Office

Veterans Affairs Medical Center
06.2014 - 08.2016

High School Diploma -

Luke C. Moore High School

Bachelor of Arts - Social Work

Morgan State University