Linda Morris
Clinton,UT
Summary
At Great Western Insurance, I excelled as a Customer Service Representative, enhancing customer satisfaction through expert problem resolution and friendly service. My role in creating a new office and the company newsletter highlights my organizational skills and initiative. Proficient in CRM and adept at de-escalation, I consistently contributed to positive customer relations and operational improvements.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Great Western Insurance
OGDEN, UT
04.2006 - 10.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Took special orders in person and over telephone, generating additional revenue every month.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Created the company newsletter.
- Worked with the company director of operations to create a new office for processing incoming checks and payments for customer policies.
- Worked with the marketing manager as a proofreading specialist.
Education
Cosmetologist -
Hollywood Beauty College
Clearfield, UT02-2005
High School Diploma -
Layton High School
Layton, UT05-1979
Skills
- Customer relationship management (CRM)
- Administrative support
- Complaint resolution
- Multi-line telephone operations
- Shipping procedures
- De-escalation techniques
- Inbound and outbound calling
- Order processing
- Order fulfillment
- Multitasking and organization
- Customer relations
- Information security
Timeline
Customer Service Representative
Great Western Insurance
04.2006 - 10.2014
Cosmetologist -
Hollywood Beauty College
High School Diploma -
Layton High School
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