Summary
Overview
Work History
Education
Skills
Accomplishments
Additionalinformation
Certification
Timeline
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Linda Morrison

Greenfield,IN

Summary

Experienced and dependable professional with exceptional communication and customer service skills. Bringing 20 years of experience as a Cardiac Ultrasound Tech and in Cardiac testing. Prior to my career in the medical field, I gained valuable experience in Staffing and Human Resources as an Administrative Assistant at both Methodist Hospital and an American Express company in Indianapolis. Additionally, I have a background as a professional Hair and Makeup Artist, owning my own business. These various roles have equipped me with the ability to effectively interact with individuals from different backgrounds and cultures. As a resourceful [Job Title], excelling in developing and implementing health education plans to enhance outcomes. Proficient in health promotion principles, health risk analysis, and assessment, leveraging strong organizational skills to engage individuals and groups in health-related activities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Health Coach Lead

CMB Solutions Inc.
04.2019 - 12.2024
  • My most recent job description included, inbound and outbound contact with patients with diverse health conditions and needs. Proactively encouraging resupply of monthly supplies that patients may be dependent upon and medical documentation of all interactions. Always providing positive reinforcement for complying with prescribed treatments and giving education and additional information when needed.
  • Helping to train Health Coaches and also do Quality Assurance monitoring and give feedback and training when necessary
  • I also reinforced Physician prescriptions and care plans.
  • I documented progress, issues and concerns and regular metrics required by Medicare and Physicians for their review. Always using and adhering to HIPAA guidelines to protect clients and their patient's privacy.
  • In this setting I worked with Enteral, Trach, Oxygen Therapy, Sleep Apnea and Ostomy patients; as well as those who needed supplies for more benign conditions
  • My background in healthcare gives me an educated knowledge and experience in interacting with a variety of patients; while understanding their underlying conditions and needs
  • I recognize the importance and necessity of their compliance and enjoy positively reinforcing their health outcomes thru education
  • I have been very successful in consistently helping patients order all available supplies, according to their doctor's prescription and their insurance schedule
  • As a third party representative for a business representing multiple medical supply clients; I am also experienced in handling customer complaints, concerns and issues with their supplies and service and knowing when and how to escalate when needed.
  • I have been taught how to document for legal and medical standards throughout my career working for hospitals or private business
  • I have had a long career in patient care and find it very rewarding to help these customers
  • I have excellent phone etiquette and know how to listen well
  • I also have good time management skills and can work autonomously
  • I pride myself on a kind, caring attitude and receive compliments regularly on my customer service skills from customers, clients and my employer

Echocardiographer

Beth Israel Deaconess Medical Center
09.2008 - 05.2012
  • Full Time Echocardiographer (Cardiac Ultrasound)
  • Performed Adult and Pediatric Cardiac Ultrasounds
  • Assisted Cardiologists with procedures requiring Ultrasound; such as Transesophageal Ultrasound, evaluation and repairs of Atrial Septal Defects and Open Heart Surgery
  • I also participated in research studies collecting valuable measurements and images to support trials for Cardiac devices like TAVR or Transcatheter Aortic Valve Replacement

Education

Certification of completion for Ekg, Cardiac Telemetry and Echocardiographer -

Methodist Hospital
Indianapolis, IN
06.2000

Certification for Echocardiography - Nursing in Cardiac testing

Methodist Hospital & Ivy Tech Community College
Indianapolis, IN
06.2000

Skills

  • Patient Care
  • EMR systems
  • Phone Etiquette
  • Sonography
  • Human resources
  • Typing
  • Medical terminology
  • Vital Signs
  • Telecommunication
  • Research
  • Medical records
  • Medical imaging
  • Ultrasound
  • Insurance Verification
  • Medical Scheduling
  • Physiology Knowledge
  • Cardiology
  • Hospital experience
  • Computer Literacy
  • Customer service
  • Windows
  • Quality assurance
  • Anatomy Knowledge
  • Documentation review
  • Coaching
  • Collaborative teamwork
  • Health education
  • Conflict resolution strategies
  • Active listening techniques
  • Professional ethics adherence
  • Continuing education commitment
  • Client motivation methods
  • Multicultural sensitivity
  • Information gathering
  • HIPAA compliant
  • Maintaining safety protocols
  • Nutritional advice
  • Educating healthcare clients
  • Health education classes
  • Class instruction
  • Basic life support for health care providers (BLS)
  • Community outreach
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Active listening
  • Adaptability and flexibility
  • Interpersonal skills
  • Analytical thinking
  • Diversity and inclusion
  • Professionalism
  • Data collection
  • Crisis intervention

Accomplishments

    In my most recent job as a Health Coach Lead, I was able to offer my extensive clinical experience to help attract potential clients. My knowledge of a variety of medical conditions and patient sets, helped to model a customized outreach script, individualized for the patient and client's needs. I helped teach Health Coaches positive interaction techniques and promoted active listening. I also stressed consistency and attention to detail, to build trust and respect with Special Needs patients and their caregivers. The positive results were recognized and appreciated from our clients and their patient customers.

Additionalinformation

Currently focusing on jobs that I can work remotely. Prefer part time status and middle of the day or evening shifts. However, I am not opposed to considering Full Time employment depending on the situation.   Flexible about scheduling and working some weekend hours if required. Available to start working as soon as needed., No less than $17.50 per hour. Considering my experience, I would prefer a higher range.


_ The obvious gap in my employment history, was due to having to leave Boston and be closer to my mother when her husband died.  I decided to rejoin the work force; as I felt then and still do, that I have a lot to offer in the right position.  

Certification

I studied and successfully completed certifications for EKG Tech, Stress Exercise Tech, Cardiac Telemetry Tech and Echocardiography Tech. All this was achieved between 1992 - 2000 at a Level One Trauma Center and Teaching Hospital I.U. Health Methodist Hospital,

1701 Senate Blvd.

Indianapolis, Indiana 46202

(317)962-2000


My last clinical position as an Echocardiographer at Beth Israel Deaconess Medical Center in Boston, MA, afforded me Continuous Education classes thru Harvard Medical School. I also helped collect critical research data to develop alternatives for Cardiac Valve replacement patients, who were too high risk for Open Heart Surgery. (TAVR)


I have also done Community Outreach with hospitals where I worked, to promote education and awareness of Cardiac Disease and offering healthy choices in diet and lifestyle.


Timeline

Health Coach Lead

CMB Solutions Inc.
04.2019 - 12.2024

Echocardiographer

Beth Israel Deaconess Medical Center
09.2008 - 05.2012

Certification for Echocardiography - Nursing in Cardiac testing

Methodist Hospital & Ivy Tech Community College

I studied and successfully completed certifications for EKG Tech, Stress Exercise Tech, Cardiac Telemetry Tech and Echocardiography Tech. All this was achieved between 1992 - 2000 at a Level One Trauma Center and Teaching Hospital I.U. Health Methodist Hospital,

1701 Senate Blvd.

Indianapolis, Indiana 46202

(317)962-2000


My last clinical position as an Echocardiographer at Beth Israel Deaconess Medical Center in Boston, MA, afforded me Continuous Education classes thru Harvard Medical School. I also helped collect critical research data to develop alternatives for Cardiac Valve replacement patients, who were too high risk for Open Heart Surgery. (TAVR)


I have also done Community Outreach with hospitals where I worked, to promote education and awareness of Cardiac Disease and offering healthy choices in diet and lifestyle.


Certification of completion for Ekg, Cardiac Telemetry and Echocardiographer -

Methodist Hospital
Linda Morrison