Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Linda Muhammad

Ellenwood,GA

Summary

An ambitious, outgoing individual who seeks extensive adventure in everything! Highly motivated and always ready to learn more. Working toward achievement, and in open-arms to opportunities that will broaden my horizon. A team player, willing to lead or follow, eager to learn and is self-motivated. Enthusiastic and personable, my passion is to contribute, support, and make a difference. For over 15 years, I have dedicated my career to keeping executives and business owners organized, prioritized and less stressed. I practice a streamlined and intuitive approach to assistance. It rests on empathy, efficiency, and astute problem solving. I take pride in representing senior level management professionally. Dedicated, approachable, reliable, bilingual English/Spanish, personable and motivated. I find enjoyment in helping people and organizations become successful. Other constructive characteristics are that I'm well-polished, poised, trusting, steady, stable, and sociable. I take pride in representing my employer and acting as a spokesperson for a team. I'm the type of coworker you’d want to have on your team. Five Key Strengths: Restorative, Winning Others Over, Harmony, Includer, and Achiever. Over the course of my career, I have discovered that I thrive on challenges and do my best work in high-volume settings. I enjoy responsibility and believe that my experience, professionalism, and proactive demeanor are a perfect match for the “many hats” that Assistant and Office Manager Positions require. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience

Work History

CSR

Fulfillment Strategies International
08.2023 - 04.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Shipping Coordinator

Builders FirstSource - FT
02.2023 - 08.2023
  • Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
  • Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.

Senior Logistics Coordinator

ARMADA Supply Chain Solutions
07.2022 - 12.2022
  • Kargo Super User for East Point Armada
  • Answer Detention Emails
  • Process work for the next day
  • Training new Logistics Coordinators for the window on both 1st and 2nd shift
  • Scheduled all Fed-ex / UPS orders
  • Assist coworkers and other departments
  • Post Break schedule for all shifts for the Logistics Office
  • Monitor Emails and Rush orders
  • Monitor QIP and Scanning work to ensure it is getting done timely
  • Tracking paperwork on QIP Chart
  • Go to person for Fed-Ex shipments
  • Yard report published each workday
  • Preload report published each workday
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Managed paperwork and necessary information required for client shipments.
  • Dispatched information to service providers to schedule freight movement.
  • Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues.
  • Prioritized work based on business demands and freight delivery times.
  • Determined response to effectively deal with emergencies, accidents and breakdowns.
  • Maintained and updated systems to drive communication with internal and external customers.
  • Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Prepared and led staff training and instruction.
  • Evaluated employee performance and prepared performance appraisals.
  • Completed or assisted with difficult or skilled tasks.

Bilingual Logistics Coordinator

Armada
10.2021 - 06.2022
  • Managed paperwork and necessary information required for client shipments.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Dispatched information to service providers to schedule freight movement.
  • Checked in drivers
  • Assist all Spanish speaking claims,drivers, customers concerns and issues

Coordinator Field Resources Lead

Cubic Transportation
09.2015 - 06.2022
  • Delegated work to staff, setting priorities and goals.
  • Formed and sustained strategic relationships with clients.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Small Business Owner

Vigorous Fit By Lin LLC
12.2020 - 03.2022
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Trained people out doors / in doors
  • Helped them meet their fitness goals
  • Provided meal plans

Bilingual CSR -Part Time

Access Insurance Services
08.2017 - 04.2018
  • Dunwoody ga
  • Bilingual English/Spanish Customer Service Rep who enjoys a fast-paced, high call volume call center environment where you are truly helping your customer (not quoting or selling)I provide the insured policyholder and automotive insurance agents patient, empathetic voice to guide them through policy coverage and billing questions
  • Using my bilingual English/Spanish call center customer service rep skills
  • Responsibilities:
  • Listening to customer requests that are either regarding billing or policy questions (no quotes or coverage recommendations occur)
  • Assisting with payment amount questions, due date, endorsement processing, policy coverage, such as type of vehicle or number of individuals covered and more
  • Receiving inbound calls from the insured policyholder, lien holders, automotive insurance agent, DMV and others
  • Conversing in either English or Spanish, depending on the customer’s preference
  • Utilizing web-based programs and internet to quickly and effectively research and resolve 95% or more of customers questions with one call Page 3 of 5
  • Electronically forwarding any unresolved customer questions to appropriate departments
  • Responding to customer questions in any one of 12 states, each with unique guidelines
  • Documenting detailed notes from every customer call (with careful attention to grammar and punctuation) - particularly important due to government regulations and auditing
  • Participating in meetings and customer service training to continue professional development

Field Coordinator

Cubic Transportation
01.2015 - 08.2015
  • Dispatching maintenance calls in a timely manner
  • Remotely monitoring equipment via HPOV, DAMEWARE, and AFCMS
  • Ran reports every two hours to keep client updated with current data information
  • Communicating effectively verbally and in writing, providing all updates on active tasks and informing management of any issues in the field
  • Build good working relationships with external and internal customers
  • Dispatch Chicago techs, San Francisco techs, Vancouver techs, Atlanta
  • Marta techs, San Diego techs, Los Angeles techs
  • Responsible for call updating, and completion up on tech completion
  • Remotely troubleshoot devices
  • Assisting helpdesk with clients questions and tech handheld issues
  • Trouble shooting
  • Monitor rail and bus dashboards
  • Responsible for hourly report updates
  • Reporting all damaged or devices with issues or needing replaceable parts
  • Access

WOTC Coordinator

Proliant
10.2014 - 12.2014
  • Sandy springs ga
  • Filed employer’s welfare opportunity tax credit employees
  • Met tax deadlines
  • Filed both state and federal credits
  • Assist clients with concerns and or questions about the credit program

Shipping and Receiving Clerk

Tactical Logistic Solutions
03.2012 - 02.2013
  • Ontario ca
  • Scheduled carriers
  • Performed daily inventory reports, and audits
  • Responsible for all inbound and outbound shipments

Fleet Operations Manager

Estenson Logistics
09.2002 - 12.2010
  • Dispatched over 80 drivers for dedicated Home Depot acct
  • Responsible of all local, LTLs, owner operators, and over the road drivers
  • Ensure drivers maintained and upkeep of daily log sheets
  • Remotely monitor drivers through Qualcomm and People net system
  • Ensure all paperwork meet DOT, and department of transportation standards and requirements
  • Ensure proper accident investigations and paperwork
  • Kept close communication verbally and via email with all drivers

Education

Bachelor’s Degree - Business Administration and Management

Ashford University
01.2017

General Studies

Jurupa Valley High
01.2002

Skills

  • Inventory Control
  • Logistics Management
  • Dispatching
  • Data Entry
  • Shipping and Receiving
  • Reports Generation
  • Supply Chain Operations/Transportation
  • Administration and Bookkeeping
  • Customer Service
  • Purchase Orders
  • Driver Scheduling
  • Problem-Solving
  • Schedule Coordination
  • Complaint Resolution

Languages

Spanish
Native or Bilingual

Timeline

CSR

Fulfillment Strategies International
08.2023 - 04.2024

Shipping Coordinator

Builders FirstSource - FT
02.2023 - 08.2023

Senior Logistics Coordinator

ARMADA Supply Chain Solutions
07.2022 - 12.2022

Bilingual Logistics Coordinator

Armada
10.2021 - 06.2022

Small Business Owner

Vigorous Fit By Lin LLC
12.2020 - 03.2022

Bilingual CSR -Part Time

Access Insurance Services
08.2017 - 04.2018

Coordinator Field Resources Lead

Cubic Transportation
09.2015 - 06.2022

Field Coordinator

Cubic Transportation
01.2015 - 08.2015

WOTC Coordinator

Proliant
10.2014 - 12.2014

Shipping and Receiving Clerk

Tactical Logistic Solutions
03.2012 - 02.2013

Fleet Operations Manager

Estenson Logistics
09.2002 - 12.2010

Bachelor’s Degree - Business Administration and Management

Ashford University

General Studies

Jurupa Valley High
Linda Muhammad