Linda Murillo
Project Manager/CSR
Rio Rancho,NM
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of ideation, campaign and branding solutions. Grasps and articulates sensitive and complex situations with diplomacy and ease. Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
30
30
years of professional experience
Work History
Account Manager/CSR Representative
TCT Promotions, LLC
10.2022 - 06.2023
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Implemented company policies and procedures for professional, cohesive customer care.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Created reporting systems to track customer service performance and improve insight.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Led customer service projects to address and achieve key business objectives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Company Owner
Self-employed
01.2009 - 03.2021
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Built loyal account base and long-term business relationships with accounts.
- Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
- Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
- Forecasted and managed budgets to boost cost-effectiveness and profitability.
- Supported company goals through careful reinvestment of profits.
- Implemented strategic plans to improve performance and increase client acquisition.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Aligned branding initiatives and sales strategies with client goals.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
No Degree -
Keller Williams School of Rea Estate
Albuquerque, NM03.2019
High School Diploma -
Huntington Park High School
Huntington Park, CA06.1976
Skills
- Loss Prevention Strategies
- Managing Operations and Efficiency
- Proper Storage Procedures
- Office Supplies and Inventory
- Raw Materials
- Special Requests
- Excellent with Diverse Populations
- Skilled and Experienced in Working With Non-Profit Organizations
- Strong Aptitude in Campaign Development
- 28 Years Experience in Promotional Product and Apparel Branding Services
- Strong Understanding of Promotional Product Industry Vendors and Suppliers Relationships
- Skilled and Experienced in Utilizing Order Management CRM SAGE/ESP/Proforma Profit Maker/Zoho One/Trello/Foundry Commerce-Order Forge
Community and Volunteer Experience
Leukemia & Lymphoma Society Tri-county Chapters- Orange County, CA: Volunteer, TNT FR Marathon Participant, campaign coordinator, campaign manager, marathon coach and mentor.
United Way of Inland Valley- Temecula, CA: Loaned Executive Officer
Temecula Valley, CA: Chamber of Commerce: Co-Chair and Chair New Membership Development and Community Specialized Events
United Way of Inland Valley- Temecula, CA: Chair and Volunteer Recruiter: 911 Community Parades
Rotary Club International of Inland Valley – Temecula, CA: Member and FR Coordinator
Rio Rancho, NM Chamber of Commerce: Member and community recruitment volunteer
The Ask Academy A Stem School of Rio Rancho, NM - Foundation Board Member
Civil Air Patrol-United States Albuquerque, NM Air Force Auxiliary: Senior Sponsor and Cadet
Joy Junction Homeless Shelter - Albuquerque, NM Servant where needed
Rio Rancho, NM City Wide Annual Clean Up Program Volunteer
Bolin Events-A Full Service Marketing and Branding Company
Bolin Events offered corporate fund-raising development and campaign services, event design and wedding planning services, promotional product and apparel branded material, and personalized programs to help stimulate sales, motivate employees, appreciate clients, and build corporate identity.
Additional Information
Objective:
To partner with an organization in which I may contribute goodwill for all concerned. To continue to have the ability to work fully remote. To contribute my skills and experience from a previous business owner and entrepreneur's perspective concerning corporate campaign development, event planning, promotional product marketing and branding solutions.
It is imperative I partner with an organization that is fair, professional, and possesses ethical business practices for all concerned, including their employees.
I am a dedicated, self-starter who enjoys working in a fast-paced environment. I am not a fan of sitting idle while the world turns around me.
I embrace the challenge of working within tight deadlines and diverse projects.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Account Manager/CSR Representative
TCT Promotions, LLC
10.2022 - 06.2023
Company Owner
Self-employed
01.2009 - 03.2021
No Degree -
Keller Williams School of Rea Estate
High School Diploma -
Huntington Park High School
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