Linda Nguyen
Syracuse,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Patient Care Technician, CVICU
St Joseph Hospital
Syracuse, NY
01.2026 - Current
- Improved efficiency by promptly responding to call lights and coordinating patient needs with medical staff.
- Supported patients during recovery periods with proper positioning techniques, wound care, performing EKGs and hygiene assistance.
- Streamlined workflow processes by assisting with admissions, discharges, and transfers of patients within the unit.
- Cared for patients by providing personal assistance and ambulation.
- Ensured patient safety through close observation, fall prevention measures, and adherence to infection control protocols.
Lab Referral Testing Specialist
Laboratory Alliance of CNY
Liverpool, NY
10.2023 - 10.2025
- Managed and processed referral testing samples, ensuring accuracy and timely delivery of results. Maintained detailed records of all referral testing activities, ensuring compliance with regulatory standards. Collaborated with other laboratory staff to optimize workflow and improve efficiency. Troubleshooted and resolved issues related to referral testing procedures. Prepared comprehensive reports on referral testing activities for management review.
Patient Care Technician
WellNow Urgent Care
Cicero, NY
06.2018 - 03.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements. Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance. Collected and transported specimens to prepare for lab testing. Maintained clean and safe environment to promote patient safety and comfort. Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment. Documented patient information and care activities in electronic health record.
Restaurant Hostess
Shanghai House
Manlius, NY
11.2016 - 12.2017
- Answered customer questions about hours, seating, and menu information. Cultivated positive guest relations by managing information and orchestrating speedy seating. Monitored front entrance for new guests while assisting servers by taking and delivering drink orders. Collected information from arriving customers to seat groups or place them on waitlist.
Restaurant Server
Vietnamese Noodle House
Cicero, NY
03.2015 - 11.2016
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty. Stayed up-to-date on menu changes to help customers make food choices. Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Arts - Mathematics And Science
Onondaga Community College
Syracuse, NY05.2014
Skills
- CPR certification
- ADL support
- Empathy and compassionate care
- Calm under stress
- Professional bedside manner
Timeline
Patient Care Technician, CVICU
St Joseph Hospital
01.2026 - Current
Lab Referral Testing Specialist
Laboratory Alliance of CNY
10.2023 - 10.2025
Patient Care Technician
WellNow Urgent Care
06.2018 - 03.2023
Restaurant Hostess
Shanghai House
11.2016 - 12.2017
Restaurant Server
Vietnamese Noodle House
03.2015 - 11.2016
Associate of Arts - Mathematics And Science
Onondaga Community College