Dacia Davis
Whitsett,NC
Summary
Dedicated manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Office
Courts
09.2007 - 10.2017
- Assist Public with ultimate customer service
- Perform various E-filing duties
- Communicate with assault victims on virtual camera system
- Take in domestic violence applications for restraining orders
- Process
- Domestic
- Violence order applications
- Perform duties in afternoon court for domestic violence protective order Ex parte hearings.
- Coordinated courtroom proceedings and enforced adherence to proper procedures.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Performed routine data entry or document management.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Prepared court orders and judgments for signature.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
Tenant Screening/Criminal Department Supervisor
FirstPoint Resources
10.2018 - Current
- Developing and overseeing control systems to prevent or deal with violations of legal guidelines and internal policies
- Evaluating the efficiency of controls and improve them continuously
- Recruiting for open positions
- Process drug and employment screenings
- Medicare&Retirement advocate
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Conducted audits of internal documents to validate transactions and provided financial guidance for resource allocation, inventory control and budgeting.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Boosted customer satisfaction ratings by resolving issues quickly and effectively.
- Monitored expenditures to mitigate risk of overages.
- Collaborated with executives to develop and execute strategic business plans.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Developed and presented key projects to board to obtain approval.
- Established quality customer relationships through consistent delivery on commitments.
- Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Mentored employees and offered constructive feedback for performance improvement.
- Worked with clients to guarantee satisfactory product specifications prior to production.
Aces Director
Guilford County Schools Administrative Office
08.2005 - 10.2007
- Responsible for managing 3 employees and 50 children
- Organizing educational field trips, and various activities for children
- Maintain weekly payments from parents
- Make daily deposits at bank
- Making sure all staff attended proper training classes to ensure the safety of the children
- E
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Formulated and implemented school safety and security policies.
- Developed and coordinated after-school programs and activities.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
Education
Business Administration
North Carolina A & T State University
Greensboro, NCAssociate Of Applied Arts - Social Work
Guilford Technical Community College
Jamestown, NC12.2023
Skills
- Customer Service
- Call Center
- Customer Care
- Conflict Management
- Yardi
- Case Management
- Property Management
- Accounts Payable
- Accounts Receivable
- Property Leasing
- Accounting
- Payroll
- Administrative Experience
- Fair Housing Regulations
- Office Management
- Microsoft Outlook
- Microsoft Excel
- Time Management
- Customer Relationship Management
- Business Correspondence
- Office Workflow Support
- Legal Translation
- Error Resolution
- Problem-Solving Techniques
- Supervision Abilities
- Effective Written and Verbal Communication
Certification
FCRA Advanced Certification
Timeline
Tenant Screening/Criminal Department Supervisor
FirstPoint Resources
10.2018 - Current
Administrative Office
Courts
09.2007 - 10.2017
Aces Director
Guilford County Schools Administrative Office
08.2005 - 10.2007
Business Administration
North Carolina A & T State University
Associate Of Applied Arts - Social Work
Guilford Technical Community College