To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
34
34
years of professional experience
Work History
Registered Client Service Associate
Stifel, Nicolaus & Company, Inc.
06.1988 - 09.2018
Placed client trade orders directly on the New York Stock Exchange.
Processed transactions accurately while maintaining a high level of customer service.
Increased sales by building strong client relationships and providing excellent service.
Managed client files and ensured all files and office procedures were in compliance with company rules and regulations. I was responsible for the yearly compliance audit and then implementing new compliance procedures.
Assisted clients with prompt and polite support in-person and via telephone.
Remained calm and poised in a high-stress, dynamic environment to promote service to clients and staff.
Collaborated with coworkers to achieve a cohesive and efficient office environment.
Participated in ongoing training to stay updated on current products and industry trends.
Trained new hires on company policies and procedures and helped them feel comfortable in their new position.
Ordered all office supplies and equipment, arranged client meetings, sales meetings and office luncheons.
Maintained a high level of accuracy in processing financial transactions, reducing errors and ensuring timely completion.
Supported financial advisors with preparing documentation, contributing to the successful onboarding of new clients.
Office Manager
Crisp-Coon Funeral Home
08.1986 - 06.1988
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Ordered office supplies and miscellaneous funeral home inventory.
Worked closely with the local newspapers for obituaries and announcements.
Greeted all visitors and callers to the funeral home.
Server
Christy's Sundown Restaurant
06.1984 - 08.1986
Improved dining experience by providing prompt, attentive service to guests.
Kept up with the fast-paced environment, ensuring timely delivery of orders during peak hours.
Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Education
Associate of Arts - Legal/Medical Administrative Assistance
Tampa College
Lakeland, FL
06.1988
High School Diploma -
Columbus Grove High School
Columbus Grove, OH
06.1984
High School Diploma -
Apollo Joint Vocational School
Lima, OH
06.1984
Skills
Time Management
Empathy and patience
Team Collaboration
Organizational proficiency
Basic computer skills
Data Entry
Regulatory Compliance Awareness
Professionalism and Discretion
Telephone Etiquette
Timeline
Registered Client Service Associate
Stifel, Nicolaus & Company, Inc.
06.1988 - 09.2018
Office Manager
Crisp-Coon Funeral Home
08.1986 - 06.1988
Server
Christy's Sundown Restaurant
06.1984 - 08.1986
Associate of Arts - Legal/Medical Administrative Assistance