Nana Akosua Nyarko Baafi

Handling customer inquiries and providing solutions and directives

▪ Constantly receiving calls, messages and responding emails regularly and providing technical to customers

▪ Provision of adequate information regarding organizational products and services to customers by ensuring customer satisfaction

▪ Identifies customers problems and help provide solutions that help suits customers needs

▪ Regularly updating customer information and data entry

▪ Work effectively with or without constant supervision

• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Improved customer service wait times to mitigate complaints.

• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Supported sales team members to drive growth and development.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Collaborated with external vendors and suppliers providing support services related to customer service operations.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.

• Compared costs and benefits of different industry-specific securities to evaluate optimal choices.
• Performed statistical analyses to identify trends, variations, patterns and insights.
• Maintained up-to-date records of all risk management activities including incident reports, corrective actions taken.
• Documented and reported on key risks and recommended mitigation strategies.
• Acquired risk-related data from external and internal resources.
• Built disaster management and recovery plans for different types of financial emergencies.