Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Business owner
Timeline
Generic
Linda Oconor

Linda Oconor

Greensboro,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Nursing Assistant

Atrium, Baptist Hospital
Winston-Salem, NC
02.2018 - Current
  • Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
  • Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
  • Provided assistance to medical staff during tests, treatments and emergency procedures.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Assisted patients with daily activities such as bathing, dressing, and grooming.
  • Ensured that all equipment was functioning properly prior to use.
  • Collected specimens for laboratory testing such as urine samples and blood draws.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Performed basic nursing skills such as changing wound dressings and administering enemas.
  • Provided emotional support to family members during difficult times.
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Maintained sanitary conditions by providing immediate wound care and dressing changes.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Customer Service Manager

U-Haul International
High Point, North Carolina
04.2019 - 07.2023
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.

Education

Phlebotomy Certification - Phlebotomy

Thomas Healthcare
Raleigh, NC
06-2003

Human Resources, Business Administration - Business Administration And Management

Guilford Technical Community College
Jamestown, NC
06-2001

Skills

  • Customer service
  • Calm under pressure
  • Verbal communication
  • Teamwork and collaboration
  • Troubleshooting
  • Written communication
  • Analytical
  • Organizational skills
  • Excellent communication
  • Interpersonal communication
  • Leadership
  • Team building

Languages

Spanish
Limited

Certification

  • Phlebotomy
  • Nursing, assistant

References

References available upon request.

Business owner

  • CEO O’CONNOR’S AUTO&COLLISION REPAIR

Timeline

Customer Service Manager

U-Haul International
04.2019 - 07.2023

Nursing Assistant

Atrium, Baptist Hospital
02.2018 - Current

Phlebotomy Certification - Phlebotomy

Thomas Healthcare

Human Resources, Business Administration - Business Administration And Management

Guilford Technical Community College

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