Linda Okoronkwo
Norcross,GA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
17
17
years of professional experience
Work History
Operations Manager
Green Minds Matter
03.2021 - 09.2022
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Provided direct care to patients by assessing, diagnosing and treating illnesses.
- Budgeted for resources to control expenditure and maximize profits.
- Spearheaded and implemented new projects to expand scope of engagement.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Developed policies and procedures for effective pharmacy management.
- Successfully negotiated client contract renewals to create increased revenue.
- Communicated with patients, ensuring that medical information was kept private.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Mental Health Professional
Greenpath International
05.2019 - 09.2019
- Provided clients with recommendations to community resources.
- Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
- Incorporating student feedback to further develop and improve overall mission and objectives.
- Documented client progress in confidential files.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Performed client assessments and developed treatment plans.
- Leveraged positive uncertainty and multi-systemic family systems therapy to help clients deal with ambiguity, accept inconsistencies and adopt intuition when making decisions.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
Social Work Intern
SUNO
10.2017 - 05.2019
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Offered community resource guidance to clients to meet family needs for assistance.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Facilitated support groups and workshops to provide valuable services to clients.
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Utilized evidence-based practices to provide effective interventions for clients.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Devised and implemented community-based programs to promote mental health awareness.
- Collaborated with other professionals to plan and coordinate care for clients.
- Implemented community outreach programs to promote mental health awareness.
- Documented client progress and activities in accordance with agency policies and procedures.
Admissions Student Worker
BRCC
03.2007 - 05.2009
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Developed and maintained business relationships with referring agencies to increase business opportunities.
- Answered phones, called prospects and handled initial email contacts for applicants.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Created and maintained detailed records of all office activities.
- Processed incoming and outgoing mail and packages according to established procedures.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Assistant Preschool Teacher
East Cobb Prep
Marietta, GA
07.2023 - 09.2023
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Assisted teacher with developing creative program suitable for preschool children.
- Encouraged children to interact with each other and participate in group activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Supervised children during in-classroom activities and on playground.
- Organized snack time and nap hours.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Engaged and entertained children through recreational and educational activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
Education
Master of Science - Social Work
Southern University At New Orleans
New Orleans, LA05.2019
Bachelor of Arts - General Studies
Southern University At New Orleans
New Orleans, LA05.2017
Skills
- Program Administration
- Customer Retention
- Data Analysis
- Labor Relations
- Organizational Management
- Business Planning
- Performance monitoring
- Inventory Management
- P&L Management
- Maintenance Planning
- Solutions Development
- Corporate Partnerships
Timeline
Assistant Preschool Teacher
East Cobb Prep
07.2023 - 09.2023
Operations Manager
Green Minds Matter
03.2021 - 09.2022
Mental Health Professional
Greenpath International
05.2019 - 09.2019
Social Work Intern
SUNO
10.2017 - 05.2019
Admissions Student Worker
BRCC
03.2007 - 05.2009
Master of Science - Social Work
Southern University At New Orleans
Bachelor of Arts - General Studies
Southern University At New Orleans
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