Linda Okunola
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Intake Coordinator
LifeStance Health
Houston, TX
07.2023 - Current
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Maintained accurate records of client intakes in electronic database system.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Offered crisis intervention techniques when needed.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Conducted patient intake interviews to collect medical information and insurance details.
Non License Insurance Agent
Teletech healthcare solutions
Houston, TX
09.2022 - 02.2023
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
Call Center Representative
Maximus Federal Services
Houston, TX
11.2021 - 09.2022
- Provided information and assistance to veterans regarding VA benefits, services, and programs.
- Provided guidance concerning the appeals process when a claim was denied by the VA or other agency involved in administering benefits.
- Reviewed documentation submitted by claimants to determine if it meets necessary requirements before submitting it to the appropriate agency.
- Assisted veterans in preparing forms, documents and applications for benefits.
Live Chat Agent
Sutherland Global Service
Houston, TX
10.2019 - 11.2021
- Answered customer inquiries via live chat in a timely and professional manner.
- Provided helpful information to customers about products or services.
- Resolved customer complaints quickly, accurately, and professionally.
- Assisted customers with product selection, order placement, and payment processing.
- Maintained detailed records of all conversations with customers.
- Adhered to company policies and procedures when responding to customer inquiries.
- Monitored the online chat queue for incoming messages from customers.
- Responded to customer emails regarding technical support issues in a timely fashion.
Education
Certification - Medical Assistant
Everest Institute
Houston, TX01.2017
High School Diploma -
Worthing High School
Houston, TX05.2006
Some College (No Degree) - Environmental Science
Texas Southern University
Houston, TXSkills
- Customer Services
- Telephone Etiquette
- Charting and Clinical Documentation
- Team Collaboration
- Call Centers
- Team Oversight
- Customer Engagement
- Relationship Building
- Conflict Resolution
- Appointment Scheduling
- Client Retention
- Multi-Line Phone Operations
Accomplishments
- PERFECT ATTENDANCE
- EXCEEDS EXPECTATIONS
- ACHIEVES CUSTOMER SATISFACTION
- LEADERSHIP ROLE AS ASSISTANT SUPERVISOR
Timeline
Intake Coordinator
LifeStance Health
07.2023 - Current
Non License Insurance Agent
Teletech healthcare solutions
09.2022 - 02.2023
Call Center Representative
Maximus Federal Services
11.2021 - 09.2022
Live Chat Agent
Sutherland Global Service
10.2019 - 11.2021
Certification - Medical Assistant
Everest Institute
High School Diploma -
Worthing High School
Some College (No Degree) - Environmental Science
Texas Southern University