Linda Olige
Charlotte,NC
Summary
- Leadership & Supervision
- Severe & Persistent Mental Illness
- Care Management
- Case Management
- Trauma-Informed Care
- Child Welfare
- Care Coordination
- Member Advocacy
- Interdisciplinary Collaboration
- Service Planning
- Community Resources
- Documentation & Compliance
Overview
34
34
years of professional experience
Work History
Managed Care Coordinator
Elevance Health
Charlotte, NC
11.2025 - Current
- Managed individualized service plans for children and families in the North Carolina Children & Families Specialty Program (CFSP), coordinating physical health, behavioral health, Long Term Services & Supports (LTSS), Intellectual & Developmental Disabilities (I/DD), pharmacy, and community services.
- Conducted assessments to identify member needs, develop care plans, and monitor progress toward health and permanency goals.
- Applied trauma-informed care practices and collaborated with child welfare workers, healthcare providers, and community partners to support whole-person care.
- Coordinated multidisciplinary teams to address complex medical, behavioral, social, educational, and legal needs.
- Facilitated referrals and connected members to appropriate services and resources to improve outcomes and service utilization.
- Maintained accurate documentation and ensured compliance with program requirements and care management standards.
Child Protective Services Social Worker
Rowan County Department of Social Services
Salisbury, NC
11.2023 - 11.2025
- Conducted thorough investigations and assessments of child abuse, neglect, and dependency to ensure child safety and support family well-being.
- Interviewed children, parents, and collateral sources to evaluate risk factors and family dynamics.
- Developed and implemented safety and service plans to reduce risk and promote family stability.
- Collaborated with law enforcement, schools, medical providers, and community agencies to coordinate services and interventions.
- Prepared clear, detailed documentation of assessments, case activities, and case decisions in accordance with state and agency policy.
- Provided court testimony and written recommendations regarding child custody, placement, and permanency planning.
- Provided crisis intervention and supportive services to families in high-stress or emergencies.
- Monitored family progress through regular home visits and follow-up contacts to ensure compliance with case plans.
- Facilitated referrals for counseling, substance abuse treatment, parenting programs, and other supportive community resources.
- Maintained compliance with state and federal child welfare regulations while upholding confidentiality and ethical standards.
- Worked effectively with diverse populations while demonstrating cultural sensitivity and trauma-informed practice.
Executive Director
Family Innovations LLC
Charlotte, NC
10.2009 - 01.2021
- Directed a behavioral health agency that provided services to individuals with severe and persistent mental health diagnoses. Administered a company budget of over $2M in revenue.
- Resolved emerging issues within the organization, including enhancing program effectiveness and developing new programs and responses to the community as appropriate.
- Organized and steered senior management team meetings.
- Oversaw recruitment, employment, and release of personnel.
- Developed and maintained official records and documents, ensuring compliance with federal, state, and local regulations.
Vocational Specialist – ACTT
Family Innovations LLC
Charlotte, NC
02.2018 - 01.2021
- Supervised various therapeutic activities targeting vocational needs, including adaptation and socialization skills, symptom monitoring and management, wellness education, development of leisure interests and activities, and behavior and anger management techniques.
- Supported homeless clients with housing searches and steered efforts with other community-based agencies to achieve stable housing.
- Evaluated clients' strengths, weaknesses, and potential abilities in all domain areas and used assessment information to develop a person-centered plan (PCP).
- Provided benefits counseling and assisted with applying for benefits such as food and nutrition, Medicaid, transportation, and SSI/SSDI, RSDI.
- Provided individual vocational counseling to identify strengths, set goals, and recognize mental health symptoms that affect employment.
Social Services Supervisor/Program Coordinator
Mecklenburg County Department of Social Services
Charlotte, NC
05.1992 - 05.2018
- Managed a team of case managers responsible for administering SNAP and Medicaid, including mentoring, coaching, and conducting performance evaluations.
- Oversaw and trained new hires and took part in the personnel selection process.
- Led teambuilding activities, including establishing and monitoring accountabilities to identify and resolve errors.
- Proactively engaged in staff development and training initiatives.
- Applications Specialist (Lateral Promotion)
- Quality & Training Supervisor
Education
Bachelor of Science - Psychology
University of South Carolina
Timeline
Managed Care Coordinator
Elevance Health
11.2025 - Current
Child Protective Services Social Worker
Rowan County Department of Social Services
11.2023 - 11.2025
Vocational Specialist – ACTT
Family Innovations LLC
02.2018 - 01.2021
Executive Director
Family Innovations LLC
10.2009 - 01.2021
Social Services Supervisor/Program Coordinator
Mecklenburg County Department of Social Services
05.1992 - 05.2018
Bachelor of Science - Psychology
University of South Carolina