Linda Oroxon
Madisonville,TX
Summary
Proactive Catering Supervisor and Online Banking Specialist with extensive experience in managing teams, streamlining operations, and ensuring regulatory compliance. Skilled in customer service, fraud prevention, and event logistics. Bringing a strong sense of responsibility, effective communication, and problem-solving abilities to advance career in a dynamic environment.
Overview
33
33
years of professional experience
Work History
Majority Bank Online
Customer Service Online
Madisonville, TX
04.2022 - 09.2024
- Conducted regular audits of online transactions to ensure accuracy and compliance with regulations.
- Educated customers on best practices for secure online banking, reducing instances of fraud.
- Maintained up-to-date knowledge of industry trends and emerging technologies in order to provide informed recommendations for product updates or enhancements.
- Managed sensitive customer data responsibly, adhering to privacy regulations and maintaining trust in the institution.
- Identified fraudulent activities, mitigating potential losses for the bank and customers.
- Participated in the continuous improvement of online banking services by actively seeking and incorporating customer feedback into actionable strategies for growth and development.
- Coordinated with various departments within the organization to streamline operations related to online banking services.
- Supported clients through complex financial transactions while maintaining strict attention to detail and adherence to regulatory requirements.
- Facilitated seamless transitions during account openings or closures, ensuring a positive experience for clients during change periods.
- Provided exceptional customer service, resolving account issues promptly and professionally.
Catering Supervisor
Frankie B Mandolas
Hobson, TX
03.2012 - 12.2023
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
- Conducted regular performance evaluations of catering staff members, identifying areas for improvement and opportunities for growth.
- Maintained strict compliance with local health department regulations regarding food safety and sanitation practices.
- Fostered strong relationships with clients through clear communication about their needs and expectations during the planning process.
- Established an environment of respect among staff members by modeling professionalism in every aspect of our work together.
- Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.
- Mentored junior team members in the art of exceptional service delivery, fostering a culture of excellence within the catering department.
- Assisted in recruiting top culinary talent to maintain a high standard of food quality at all catered events.
- Maintained close working relationships with food and beverage director, head chef, and banquet manager.
- Coordinated event logistics with clients, venue managers, and other vendors to ensure seamless execution of catered events.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
- Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
- Coordinated with various internal departments to ensure adequate staffing levels at each event, optimizing resources effectively.
- Trained and supervised event staff to complete tasks on time.
Cleaning Service Residential and Comercial. Final
Subcontractor Self Employed Services
Houston, TX
02.1992 - 03.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Guatemalan
Guatemala10.1989
Skills
- Bank Reconciliation
- Customer Service
- Problem-solving abilities
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Professionalism
Timeline
Majority Bank Online
Customer Service Online
04.2022 - 09.2024
Catering Supervisor
Frankie B Mandolas
03.2012 - 12.2023
Cleaning Service Residential and Comercial. Final
Subcontractor Self Employed Services
02.1992 - 03.2012
High School Diploma -
Guatemalan