Linda Orr
Banking Center Manager
Amherst,MA
Summary
Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 20 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
20
20
years of professional experience
Work History
Branch Manager/Vice President
Regions Bank
Atlanta, GA
09.2015 - 10.2017
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Established performance goals for department and provided methods for reaching milestones.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
- Led operational team in creation, roll out and management of new product lines.
- Created and made appropriate documentation for annual budgets and senior leadership goals.
- Complied with established internal controls and policies.
- Resolved escalated customer issues and boosted retention rates by 75%.
- Increased new bank relationships within local community through execution of quarterly promotions.
Branch Manager/Vice President
Fidelity Bank
Atlanta, GA
12.2005 - 07.2015
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Established performance goals for department and provided methods for reaching milestones.
- Created and made appropriate documentation for annual budgets and senior leadership goals.
- Orchestrated positive media coverage and stakeholder relations as public face of company.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Supported Regional Manager with special projects and additional job duties.
Branch Manager/Small Business Banker
SunTrust Bank
Atlanta, GA
09.1997 - 12.2005
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Maintained up-to-date knowledge of competitors' products.
- Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
- Reviewed deposit profitability analysis and outlined strategies to bring unprofitable accounts back to productive status.
- Worked with borrowing clients to procure updated financial information on ongoing basis.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Wrote and distributed customer correspondence.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Education
No Degree - Elementary Education
University of Massachusetts Amherst
Amherst, MANo Degree - Business Administration
Boston College
Chestnut Hill, MASkills
- Customer Service
- Employee Training Oversight
- Integrity and Transparency
- Professional Relationships
- Employee Motivation and Performance
- Partnerships and Affiliations
- Staff Recruitment and Hiring
- Critical Thinking
- Effective Communicator and Public Speaker
- Prioritizing and Planning
- Account Retention
- Customer Education
- Problem Anticipation and Resolution
Additional Information
Proficient in Microsoft Word
Ability to utilize Microsoft Excel
Knowledge of general office equipment
Timeline
Branch Manager/Vice President
Regions Bank
09.2015 - 10.2017
Branch Manager/Vice President
Fidelity Bank
12.2005 - 07.2015
Branch Manager/Small Business Banker
SunTrust Bank
09.1997 - 12.2005
No Degree - Elementary Education
University of Massachusetts Amherst
No Degree - Business Administration
Boston College
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