Linda Ortiz
PHOENIX,Arizona
Summary
Positive and caring student support professional with upbeat attitude and detail-oriented approach to meeting all student needs. Highly organized, proactive and flexible with strong critical thinking and planning abilities.
Knowledgeable about program referrals, paperwork coordination and recordkeeping. Good relationship-building and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
International Enrollment Advisor
ELS English
08.2019 - Current
- Increased student enrollment by developing and implementing targeted outreach strategies.
- Streamlined application processes for faster response times and improved student satisfaction.
- Enhanced the student experience through providing guidance on course selection and degree requirements.
- Managed a caseload of applicants, guiding them through each stage of the enrollment process efficiently and professionally.
- Supported retention efforts by identifying at-risk students and connecting them with appropriate resources.
- Improved communication between departments by serving as a liaison between admissions, and advising teams.
Customer Service Representative
TTEC
10.2018 - 08.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Owner
Farmers Market Canada
05.2010 - 06.2017
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Assistant Loan Officer
Home Loan Executives
03.2007 - 06.2009
- Streamlined loan processing by efficiently managing documentation and maintaining organization.
- Enhanced customer satisfaction by promptly addressing inquiries and providing clear communication throughout the loan process.
- Supported Loan Officers in handling a high volume of loan applications, ensuring accuracy and timeliness.
- Collaborated with underwriting team to expedite loan approvals and maintain a smooth workflow.
Education
Associate of Arts - Tourism And Travel Management
Travel And Trade Career Institute
223 W Wood St.05.1992
High School Diploma -
EPUN
Nogales Mexico05.1987
Skills
- Time management
- Strong communication
- CRM software experience
- Critical thinking
- Student counseling
Languages
Spanish
Native or Bilingual
Timeline
International Enrollment Advisor
ELS English
08.2019 - Current
Customer Service Representative
TTEC
10.2018 - 08.2019
Owner
Farmers Market Canada
05.2010 - 06.2017
Assistant Loan Officer
Home Loan Executives
03.2007 - 06.2009
Associate of Arts - Tourism And Travel Management
Travel And Trade Career Institute
High School Diploma -
EPUN