Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Osby

Haltom City,TX

Summary

Seeking a position in Customer service or Customer Service Resolution Management or Inbound Sales in a Remote Virtual environment.

Overview

12
12
years of professional experience

Work History

Leasing Agent Specialist

Entrata
05.2024 - 06.2024
  • Handled and scheduled maintenance calls
  • Scheduled property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Answered calls for property with prospective tenants and provided wealth of information in regards to its key features.

Home Health Care Assistant

Providence Home Health
10.2017 - 05.2024
  • Adapted caregiving approaches based on individual patient preferences, respecting unique cultural backgrounds or beliefs.
  • Improved patient comfort by providing compassionate and attentive care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supervised daily activities and provided assistance to staff.

Insurance Claims Adjuster

State Farm
10.2022 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
  • Reduced claim processing time by efficiently investigating and evaluating insurance claims.
  • Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
  • Coordinated prompt payments to clients after successful settlement negotiations were reached.
  • Maintained compliance with state regulations and company policies while handling a high volume of insurance claims.

Data Entry Clerk

Equifax
03.2016 - 10.2017
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Assistant Manager

Southern Finance
02.2012 - 02.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Education

GED -

Tarrant County College
01.2013

Computer Operator Course - Certificate -

Avalon Business School
06.1991

Undergraduate -

Arlington High School
05.1988

Skills

  • Pleasant Personality with positive attitude who enjoys helping people!
  • Easy learner who produces quality work in a timely manner
  • Works professionally with limited directions
  • Team Player
  • Disciplined
  • Very accurate and rapid keyboarder
  • Experienced in editing and proofreading lengthy documents
  • Works with technical vocabularies from variety of fields
  • Technical Skills
  • MS Word
  • MS Excel
  • Spreadsheets
  • Outlook
  • PowerPoint
  • Data Entry
  • 10 key
  • Compassionate Caregiving
  • Patient Care
  • First aid and safety
  • Grooming assistance
  • Fair housing policies
  • CRM Software
  • Building rapport
  • Telephone and email etiquette
  • Leasing and sales

Timeline

Leasing Agent Specialist

Entrata
05.2024 - 06.2024

Insurance Claims Adjuster

State Farm
10.2022 - 02.2024

Home Health Care Assistant

Providence Home Health
10.2017 - 05.2024

Data Entry Clerk

Equifax
03.2016 - 10.2017

Assistant Manager

Southern Finance
02.2012 - 02.2016

Computer Operator Course - Certificate -

Avalon Business School

Undergraduate -

Arlington High School

GED -

Tarrant County College

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