Linda Osby
Haltom City,TX
Summary
Seeking a position in Customer service or Customer Service Resolution Management or Inbound Sales in a Remote Virtual environment.
Overview
12
12
years of professional experience
Work History
Leasing Agent Specialist
Entrata
Houston, TX (Remote)
05.2024 - 06.2024
- Handled and scheduled maintenance calls
- Scheduled property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Answered calls for property with prospective tenants and provided wealth of information in regards to its key features.
Home Health Care Assistant
Providence Home Health
Fort Worth, TX
10.2017 - 05.2024
- Adapted caregiving approaches based on individual patient preferences, respecting unique cultural backgrounds or beliefs.
- Improved patient comfort by providing compassionate and attentive care.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
Insurance Claims Adjuster
State Farm
Remote (Texas)
10.2022 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Reduced claim processing time by efficiently investigating and evaluating insurance claims.
- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
- Coordinated prompt payments to clients after successful settlement negotiations were reached.
- Maintained compliance with state regulations and company policies while handling a high volume of insurance claims.
Data Entry Clerk
Equifax
Fort Worth, TX
03.2016 - 10.2017
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Assistant Manager
Southern Finance
Fort Worth, TX
02.2012 - 02.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
GED -
Tarrant County College
01.2013
Computer Operator Course - Certificate -
Avalon Business School
06.1991
Undergraduate -
Arlington High School
05.1988
Skills
- Pleasant Personality with positive attitude who enjoys helping people!
- Easy learner who produces quality work in a timely manner
- Works professionally with limited directions
- Team Player
- Disciplined
- Very accurate and rapid keyboarder
- Experienced in editing and proofreading lengthy documents
- Works with technical vocabularies from variety of fields
- Technical Skills
- MS Word
- MS Excel
- Spreadsheets
- Outlook
- PowerPoint
- Data Entry
- 10 key
- Compassionate Caregiving
- Patient Care
- First aid and safety
- Grooming assistance
- Fair housing policies
- CRM Software
- Building rapport
- Telephone and email etiquette
- Leasing and sales
Timeline
Leasing Agent Specialist
Entrata
05.2024 - 06.2024
Insurance Claims Adjuster
State Farm
10.2022 - 02.2024
Home Health Care Assistant
Providence Home Health
10.2017 - 05.2024
Data Entry Clerk
Equifax
03.2016 - 10.2017
Assistant Manager
Southern Finance
02.2012 - 02.2016
Computer Operator Course - Certificate -
Avalon Business School
Undergraduate -
Arlington High School
GED -
Tarrant County College