Hi, I’m
Linda Ouellette
Windsor,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
years of professional experience
Work History
Amazon Warehouse
Warehouse Associate
11.2022 - 04.2024
Job overview
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently lifted materials weighing as much as 23 kilograms. .
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Completed regular cycle counts to maintain accurate inventory records.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
The Botanist
Dispensary associate
03.2022 - 10.2023
Job overview
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Assisted in conducting regular inventory audits for accuracy assurance purposes while maintaining awareness of potential shrinkage or loss.
- Provided valuable feedback on product quality and selection to management team members, contributing to continuous improvement efforts within the store operations.
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
Diebold Nixdorf
Level III Supervisor
10.2016 - 10.2021
Job overview
- Implemented quality control measures to minimize errors and enhance customer satisfaction
- Mentored junior staff members by providing guidance on best practices in operations management.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Boosted team performance by developing customer service training materials and conducting service training.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
Education
Fosrster Secondary School
High school diploma or GED
Brown Mackie College
College diploma in Nursing
06.2016
Skills
- Quality Control
- Process Improvement
- POS
- Profit & Loss
- Operations Management
Timeline
Warehouse Associate
Amazon Warehouse
11.2022 - 04.2024
Dispensary associate
The Botanist
03.2022 - 10.2023
Level III Supervisor
Diebold Nixdorf
10.2016 - 10.2021
Fosrster Secondary School
High school diploma or GED
Brown Mackie College
College diploma in Nursing