Linda Packer-Jackson
Summary
Dedicated professional seeking long-term employment to leverage skills developed through education and diverse work experiences. Committed to enhancing customer support and fostering a positive company image, with a strong focus on delivering exceptional service and building lasting relationships. Proven ability to adapt and thrive in dynamic environments, effectively meeting both customer needs and organizational goals. Eager to contribute to a team-oriented atmosphere while driving success and satisfaction for clients and stakeholders.
Overview
3
3
years of professional experience
Work History
CNA
- Assist the elderly, convalescents, or persons with disabilities with daily living activities at the person's home or in a care facility.
- Duties performed at a place of residence including keeping house (making beds, doing laundry, washing dishes) and preparing meals. May provide assistance at non-residential care facilities. May advise families, the elderly, convalescents, and persons with disabilities regarding such things as nutrition, cleanliness, and household activities.
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
- Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
- Care for individuals or families during periods of incapacity, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
- Instructions advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
- Provide clients with communication assistance, typing their correspondence or obtaining information for them.
- Train family members to provide bedside care.
Customer Service
- Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customer’s problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Recruiter
SER Scep
01.2022 - 12.2024
- Recruiter : companies who partner with us by paid training for 55-up to work in their company / provide training for 4 years that could lead to permanent employment to a Salesforce input customer personal information in data base 01/01/2022-/12/31/2024
- Bayada Nurse Incorporated
- Certify nursing assistance /PCP personal care provider 04/08/2021-10/20/2022 /Lakewood, Co
- Mile High Staffing
- Customer Service Representative Denver, CO
Education
Bachelor’s Degree - Arts of Christian Studies
Grand Canyon University
Phoenix, AZMasters - Professional Counseling
Grand Canyon University
Phoenix, AZ12.2020
High School Diploma -
Excel Center Colorado
Aurora, COSkills
- Proficient with Computers
- Excellent Customer Service
- Detail Oriented
- Active Listening
- Social Perceptiveness
- Critical Thinking
- Money Handling/Cashier
- Judgment and Decision
- Time Management
Timeline
Recruiter
SER Scep
01.2022 - 12.2024
CNA
Customer Service
Masters - Professional Counseling
Grand Canyon University
Bachelor’s Degree - Arts of Christian Studies
Grand Canyon University
High School Diploma -
Excel Center Colorado