Linda Palacio
Houston,TX
Summary
Compassionate Front Office Specialist driven to keep office operations moving smoothly and efficiency to maximize team productivity and patient satisfaction. Highly organized and accurate with a detail-oriented nature. Desiring new role with growing operation.
Overview
24
24
years of professional experience
Work History
Front Office Specialist II
Texas Children Hospital
11.1999 - Current
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
- Facilitated clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients.
- Optimized resource utilization by managing inventory levels, ordering supplies, and minimizing waste within the front office environment.
- Served as liaison between clinical and administrative staff, fostering collaboration toward shared goals of excellent patient care delivery.
- Balanced financial transactions accurately through diligent record-keeping practices while adhering to established budgetary guidelines.
Education
Secretarial Studies And Office Administration
Century Business College
Los Angeles, CAMedical Assisting
Concorde Career College
Anaheim, CAGED -
Texas A&M University - Kingsville
Kingsville, TXSkills
- Patient Relations
- Interpersonal Relations
- Insurance Collaboration
- Medical Terminology
- Insurance Verification
- Multitasking abilities
- Organizational skills
- Problem-Solving Skills
- Administrative Skills
- Team collaboration
Languages
Spanish
Limited Working
Timeline
Front Office Specialist II
Texas Children Hospital
11.1999 - Current
Secretarial Studies And Office Administration
Century Business College
Medical Assisting
Concorde Career College
GED -
Texas A&M University - Kingsville