Summary
Overview
Work History
Skills
Timeline
Generic

Linda Papastefanou

Deerfield Beach

Summary

Dedicated and compassionate case management professional with over five years of progressive experience in behavioral health and substance use support. Known for consistently managing a caseload 20% to 25% larger than peers while maintaining high standards of care, documentation, and outcomes. Recognized for a servant leadership style in mentoring both new case managers and cross-functional teams. Proven track record of coordinating complex care plans, advocating for clients, and building trust with diverse populations. Committed to improving lives through structured support, team collaboration, and community resource navigation.

Overview

4
4
years of professional experience

Work History

Case Manager

Legacy Healing Center
Fort Lauderdale
03.2023 - Current
  • Manage a consistently high caseload, averaging 20-25% above standard expectations, without compromising the quality of care or documentation.
  • Serve as a resource and informal mentor to new case managers, offering guidance on policy, documentation, and client engagement.
  • Build meaningful rapport with clients using trauma-informed communication and active listening to foster trust and encourage recovery.
  • Develop comprehensive discharge and aftercare plans tailored to individual client goals.
  • Liaise with local and regional agencies to secure housing, employment, legal aid, and transportation services for clients.
  • Recognized for reliability in crisis response, and the ability to coordinate with multidisciplinary teams effectively.

Training Supervisor

Legacy Healing Center
Cincinnati
08.2022 - 03.2023
  • Led onboarding and mentorship for new hires across multiple departments, with a focus on instilling a culture of empathy, structure, and accountability.
  • Streamlined training protocols contributed to a 25% reduction in staff turnover during tenure.
  • Encouraged a servant leadership approach by empowering team members to take ownership of their roles, and support one another.
  • Collaborated with clinical leadership to reinforce quality assurance and policy compliance in client-facing roles.
  • Managed team schedules and performance evaluations, ensuring alignment with facility goals and state regulations.

Lead Behavioral Health Technician

Legacy Healing Center
Fort Lauderdale
09.2021 - 08.2022
  • Provided oversight to a team of behavioral health technicians, setting a standard for compassionate, ethical, and attentive care.
  • Played a pivotal role in stabilizing client engagement during peak census periods, assisting with therapeutic activities, and de-escalation.
  • Conducted hands-on coaching for junior staff in handling sensitive client interactions, charting, and safety protocols.
  • Contributed to interdisciplinary care planning sessions, representing frontline observations and advocating for client needs.

Skills

High-volume caseload management

Client advocacy and aftercare planning

Cross-Training and Mentorship

Trauma-informed and client-centered care

Community outreach and resource navigation

Accurate documentation and compliance

Team leadership and conflict resolution

Operational workflow optimization

Timeline

Case Manager

Legacy Healing Center
03.2023 - Current

Training Supervisor

Legacy Healing Center
08.2022 - 03.2023

Lead Behavioral Health Technician

Legacy Healing Center
09.2021 - 08.2022

Similar Profiles

CREATE PROFILE
Linda Papastefanou