LINDA PARKS
Memphis,TN
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
36
36
years of professional experience
Work History
TAX EXAMINING SPECIALIST
INTERNAL REVENUE SERVICE
12.2023 - Current
- Apply accounting rules, and computes tax, penalties, and balances due
- Monitors collection activity and recommends lien or levy action or release, with attention to statute expiration date
- Resolves all types of taxpayer correspondence inquiries with a wide variety of issues for both current and prior year accounts through written contact with customers
- Performs a review for potential discrepancies
- Determines appropriate closure, notice, or letter issuance and/ or necessity of taxpayer contact
- Composes letters and taxpayer correspondence
- Apply appropriate disclosure requirements
- Analyze and resolve tax processing problems regarding current and prior year tax liabilities and the impact on subsequent tax years already filed, future reporting requirements, and acceptance of reporting and documentation requirements
- Proposes, identifies, accepts, rejects, or disallows claims to adjust tax and/or penalty
- Knowledge of available on-line systems, research materials, technology, and tools to resolve taxpayer inquiries
- Knowledge of the automated system to generate notices and other taxpayer correspondence, and to control and monitor individual inventory
- Knowledge of procedures and criteria for Examination, Criminal Investigation, Collection, Adjustments, Appeals, Disclosure and Taxpayer Advocate Service sufficient to recognize issues requiring coordination with these areas
- Utilizes ITM (Integrated Talent Management) course for self-improvement and advancement
- Follows all company policies and procedures to deliver quality work.
- Collaborate with cross-functional teams to achieve project goals on time and within budget.
- Developed training materials to enhance staff proficiency and productivity.
SUBSTITUTE TEACHER
MEMPHIS CITY SCHOOLS
03.2023 - 12.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
INVENTORY ACCOUNTING ANALYST
VANTIVA (FORMERLY TECHNICOLOR)
11.2021 - 03.2023
- Responsibilities included interfacing with Studio Clients on inventory on-hand balances and discrepancies in all North American facilities
- Initiated process improvement of client issues within other Technicolor Operational Departments
- Communicated effectively with Executive Management and Studio Clients
- Interpreted a variety of instructions furnished in written, oral, diagram, or schedule form
- Increased stock accuracy by identifying and addressing root causes of discrepancies in a timely manner and conducting regular audits and reconciliations.
- Provided valuable insights on product performance trends through detailed sales analysis, influencing marketing strategies accordingly.
- Played a key role in annual physical count activities, coordinating resources efficiently while maintaining a high level of accuracy throughout the process.
- Maintained organized records of all inventory transactions, ensuring data integrity for financial reporting purposes.
- Enhanced weekly, monthly, and annual financial reporting accuracy with thorough analysis of inventory data and valuation adjustments.
ACCOUNT COORDINATOR
CORNERSTONE SYSTEMS, INC.
10.2019 - 11.2021
- Responsibilities included tracking and tracing of shipments
- Reviewed and resolved shipping discrepancies
- Reviewed and approved freight invoices
- Provided follow up in a timely manner
- Worked closely with carriers to ensure timely pickup and delivery
- Produced SOP's for customer service duties
- Worked closely with dispatchers to ensure all loads were booked
- Answered phones and transferred calls to correct person
- Escalated issues to appropriate channels as necessary.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
TRANSPORTATION CUSTOMER SERVICE SPECIALIST
ABB, INC (FORMERLY THOMAS & BETTS)
12.2016 - 08.2019
- Responsibilities included track and trace of shipments
- Reviewed and resolved shipping discrepancies
- Reviewed and approved freight invoices
- Provided BOL's as needed
- Filed claims for lost/damaged shipments with carriers, and monitored and updated claims filed
- Provided follow up in a timely manner
- Worked closely with carriers to ensure timely and accurate freight invoice payments
- Calculated difference in shipping cost discrepancies
- Acted as supply clerk for department
- Acted as safety captain for department
- Participated in the creation of transportation department policy and procedures
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Educated customers about billing, payment processing and support policies and procedures.
SR. CUSTOMER SERVICE REPRESENTATIVE
THOMAS & BETTS, A MEMBER OF ABB
04.2013 - 12.2016
- Acted as one of the lead account reps in the Customer Service Department while mentoring junior team members, contributing to their professional development and overall team success
- Acted as the liaison between end users and product managers and distribution center
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Processed, scheduled and executed customer orders for new and established customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Assisted in creating departmental policies, protocols, and guidelines that improved overall effectiveness of the customer service team.
- Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
QUALITY ASSURANCE ANALYST
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
01.2012 - 12.2012
- Ensured that the helpdesk employees were assisting patrons accurately and timely
- Participated in the updating and continual improvement of the quality assurance review process and forms
- Provided feedback to the Support Center Management on individual support professionals' calls and documentation quality
- Participated in PIP procedures to provide feedback of monitored employee performance
- Assisted in operating in the role of a helpdesk employee in times of need
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
CUSTOMER SERVICE & WAREHOUSE SUPERVISOR
CHURCH OF GOD IN CHRIST PUBLISHING HOUSE
09.2009 - 09.2011
- Began as Administrative Assistant before supervising the customer service team as well as the warehouse operations for a religious publishing company
- Ensured accurate and timely order entry of quarterly Sunday School literature and various other items
- Ensured timely and most cost-effective method of shipping orders to customers
- Ensured product was produced in a timely manner preventing delays in shipping
- Provided logistics support for COGIC showcases and annual conference by coordinating the pickup and return of products to and from warehouse to site and back to warehouse
- Hired and terminated employees; maintained timecards
- Performed various IT functions to ensure continued system performance for both order entry and shipping systems
- Participated in the creation of the company website and performed the maintenance/updates as required
- Performed annual warehouse inventory
- Handled day-to-day shipping and receiving overseeing more than 2000 packages per day.
CUSTOMER SERVICE REPRESENTATIVE
GAMES WORKSHOP
09.2004 - 09.2009
- Tracked and expedited customer shipments
- Resolved customer complaints
- Provided follow up in a timely manner
- Reported weekly KPI's to management team
- Assisted in picking, packing, shipping, and auditing as needed
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
STOREKEEPER THIRD CLASS PETTY OFFICER
US NAVY
04.1989 - 11.1993
- Served my country by supplying the fleet during Desert Storm
- Participated on the firefighting team
- Participated in the security team
- Picked, packed, received, shipped, and inventoried materials in warehouse
- Operated, maintained, and inventoried assigned storeroom onboard ship
- Performed data entry functions in warehouse management system
- Functioned as a forklift operator
Education
Associate of Applied Science - Office Administration
Southwest Tennessee Community College
Memphis, TN05-2003
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Excellent with AS400, MS Word, Excel, Powerpoint, Outlook, Visio, Google, and SAP
Timeline
TAX EXAMINING SPECIALIST
INTERNAL REVENUE SERVICE
12.2023 - Current
SUBSTITUTE TEACHER
MEMPHIS CITY SCHOOLS
03.2023 - 12.2023
INVENTORY ACCOUNTING ANALYST
VANTIVA (FORMERLY TECHNICOLOR)
11.2021 - 03.2023
ACCOUNT COORDINATOR
CORNERSTONE SYSTEMS, INC.
10.2019 - 11.2021
TRANSPORTATION CUSTOMER SERVICE SPECIALIST
ABB, INC (FORMERLY THOMAS & BETTS)
12.2016 - 08.2019
SR. CUSTOMER SERVICE REPRESENTATIVE
THOMAS & BETTS, A MEMBER OF ABB
04.2013 - 12.2016
QUALITY ASSURANCE ANALYST
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
01.2012 - 12.2012
CUSTOMER SERVICE & WAREHOUSE SUPERVISOR
CHURCH OF GOD IN CHRIST PUBLISHING HOUSE
09.2009 - 09.2011
CUSTOMER SERVICE REPRESENTATIVE
GAMES WORKSHOP
09.2004 - 09.2009
STOREKEEPER THIRD CLASS PETTY OFFICER
US NAVY
04.1989 - 11.1993
Associate of Applied Science - Office Administration
Southwest Tennessee Community College
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