LINDA PEARSON
Ocala,Florida
Summary
Dynamic Business Manager with proven expertise in financial management and customer relationship building at CARL WHITNEY SAND & GRAVEL, INC. Successfully implemented risk management strategies, enhancing profitability while fostering strong vendor relationships. Skilled in analytical thinking and negotiation, driving business development and operational efficiency. Committed to delivering exceptional results and customer satisfaction.
Overview
49
49
years of professional experience
Work History
Business Manager
CARL WHITNEY SAND & GRAVEL, INC
08.2016 - Current
- Implemented effective risk management strategies, minimizing exposure to potential financial loss or liability issues.
- Prepared detailed monthly financial reports for executive review, highlighting key performance indicators and trends.
- Conducted financial audits to identify discrepancies, rectifying errors promptly for accurate financial statements.
- Oversaw accounts payable functions, ensuring all vendor invoices were processed accurately and paid in a timely manner.
Sales Associate
Cordel Foreign Motors
06.2007 - 10.2016
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
- Maintained high customer satisfaction standards to meet or exceed targets.
Car Salesperson
SELECT AUTO
01.2002 - 06.2007
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
Office Manager
HP SMITH FORD
04.1976 - 08.2001
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
BBA - Business Administration And Management
University of Nebraska At Omaha
Omaha, NE05-1997
Skills
- Financial management
- Customer service
- Project management
- Employee management
- Analytical thinking
- Documentation and reporting
- Business development
- Customer relationship management
- Decision-making
- Negotiation
- Sales and marketing
- Business planning
Timeline
Business Manager
CARL WHITNEY SAND & GRAVEL, INC
08.2016 - Current
Sales Associate
Cordel Foreign Motors
06.2007 - 10.2016
Car Salesperson
SELECT AUTO
01.2002 - 06.2007
Office Manager
HP SMITH FORD
04.1976 - 08.2001
BBA - Business Administration And Management
University of Nebraska At Omaha
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