Linda Pedersen

Austin Pharmacy & Medical Supplies

12.2003 - 11.2007

Ordered supplies needed for pharmacy and kept tabs on inventory levels
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
Refilled medications, offered insight into OTC products and verified insurance benefits
Verified prescriptions and drug labels, documents and packages
Generated repeat business by responding to customer concerns with friendly and knowledgeable service
Enhance customer satisfaction and store operations through relationships building and daily problem solving
Managed inventory tracking and physical inventory counts to minimize loss
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
Answered telephones to respond to questions or requests
Operated cash registers to accept payments from customers
Provided excellent service and attention to customers when face to face or through phone conversations
Displayed strong telephone etiquette effectively handling difficult calls
Open & Close the store when needed
Verify medical insurance for coverage of Continuous Glucose Monitors, Diabetic meters & supplies, Ostomy, Catheters & Incontinence Supplies etc.
Obtain written orders and documentation from Dr.'s offices & work with billing to collect deductibles/copays
Ship orders from various vendors
Prepared Prior Auth requests to submit to various insurance companies for DME supplies
Knowledge of Microsoft Office & Google Drive