Linda Pedersen - Clinical Specialist/Pharmacy Technician

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Detail-oriented, Certified Pharmacy Technician with experience in medication dispensing, prescription processing and patient education. Proficient in data entry, maintaining inventory accuracy, ensuring compliance with pharmaceutical regulations and collaborating with healthcare professionals. Demonstrated ability to provide exceptional customer service, resolve issues efficiently, and contribute to the smooth operation of the pharmacy or medical office. A dedicated and reliable professional committed to promoting optimal healthcare outcomes.

Overview

4

years of professional experience

1

Certification

Work History

Clinical Specialist/Pharmacy Technician

Austin Pharmacy & Medical Supplies

Baltimore/Cockeysville,Md

12.2003 - 11.2007

Ordered supplies needed for pharmacy and kept tabs on inventory levels
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
Refilled medications, offered insight into OTC products and verified insurance benefits
Verified prescriptions and drug labels, documents and packages
Generated repeat business by responding to customer concerns with friendly and knowledgeable service
Enhance customer satisfaction and store operations through relationships building and daily problem solving
Managed inventory tracking and physical inventory counts to minimize loss
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
Answered telephones to respond to questions or requests
Operated cash registers to accept payments from customers
Provided excellent service and attention to customers when face to face or through phone conversations
Displayed strong telephone etiquette effectively handling difficult calls
Open & Close the store when needed
Verify medical insurance for coverage of Continuous Glucose Monitors, Diabetic meters & supplies, Ostomy, Catheters & Incontinence Supplies etc.
Obtain written orders and documentation from Dr.'s offices & work with billing to collect deductibles/copays
Ship orders from various vendors
Prepared Prior Auth requests to submit to various insurance companies for DME supplies
Knowledge of Microsoft Office & Google Drive

Education

Pharmacy Technician - Pharmacy Technology

MedCerts

Livonia, MI

06.2022

Associate of Arts - Fashion Design

Bauder College

Atlanta, GA

05.1992

High School Diploma -

Overlea High School & Academy Of Finance

Baltimore, MD

05.1990

Skills

I excel at:

Customer Service
Patient Profile Setup
Payment Processing

Prescription Filling & Labeling
Knowledge of Pharmacy & Medical Insurance
Answering & Routing Calls
Multitasking & Organization