Linda Perla Rodriguez
Grandview,WA
Summary
Dedicated and detail-oriented professional with over 20 years of experience of providing excellent customer service and administrative roles. Proven ability to manage schedules, handle correspondence, and maintain accurate records. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Moneytree
10.2023 - Current
- Answering phone calls and helping customers with questions they may have about payday lending.
- Reviewing documents that are submitted online.
- Approving/Denying applications.
- Provided exceptional customer service by handling inquiries and resolving issues promptly.
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
Personal Banker
Keybank
05.2022 - 10.2023
- Advised clients on banking products and services, helping them make informed financial decisions.
- Managed and maintained customer accounts, ensuring accuracy and confidentiality.
- Processed financial transactions, including deposits, withdrawals, and loan payments.
- Developed strong relationships with clients to foster loyalty and satisfaction.
- Collaborated with the team to achieve branch goals and enhance customer experience.
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
Manager
Moneytree
03.2007 - 04.2022
- Oversaw daily operations of the branch, ensuring smooth and efficient functioning.
- Managed a team of six, providing guidance and support.
- Resolved escalated customer issues and ensured customer satisfaction.
- Implemented strategies to improve customer service and increase branch profitability.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Education
GED -
Skills
- Strong communication skills, and interpersonal skills
- Excellent organizational and multitasking abilities
- Proficient in Microsoft office Suite (Word, Excel, Outlook)
- Self-motivated and capable of working independently
Certification
- Public Notary
References
References available upon request.
Timeline
Customer Service Specialist
Moneytree
10.2023 - Current
Personal Banker
Keybank
05.2022 - 10.2023
Manager
Moneytree
03.2007 - 04.2022
- Public Notary
GED -
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