Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Implemented marketing strategies to increase awareness and attract new customers.
Grew client base from 0 to over 80 in 3 years.
Expanded service offerings by researching market trends and identifying potential growth opportunities.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
Director of New Business Development
Comcast Cable Advertising
02.1989 - 09.2004
Expanded company market share by identifying and pursuing new business opportunities.
Increased sales revenue through the development and implementation of targeted marketing strategies.
Developed strong relationships with key industry partners, resulting in mutually beneficial collaborations.
Secured lucrative contracts by effectively communicating the value proposition of our products and services to potential clients.
Streamlined internal processes for efficiency, ensuring smooth operations between departments during new business development initiatives.
Led a team focused on researching emerging markets, leading to successful entry into previously untapped industries.
Conducted thorough competitor analysis, using findings to inform strategic decision-making and differentiate our offerings from those of competitors.
Delivered engaging presentations at industry conferences, showcasing our company''s expertise and generating interest from potential clients.
Implemented comprehensive CRM system management practices to maximize client retention rates while pursuing new business opportunities.
Collaborated cross-functionally with other department leaders to ensure alignment in overall company goals during periods of growth.
Consistently exceeded KPI targets by diligently tracking progress and adjusting tactics as needed throughout each project''s lifecycle.
Contributed significantly towards annual revenue growth by consistently closing high-value deals within the designated territory.
Played an instrumental role in the company''s expansion into new regions, by researching and developing a deep understanding of local market dynamics and potential opportunities.
Implemented innovative business development strategies to increase customer base and expand market share.
Contributed to industry events and trade shows to showcase products and gather industry intelligence.
Built relationships with customers and community to establish long-term business growth.
Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Prepared sales presentations for clients showing success and credibility of products.
Organized promotional events and interacted with community to increase sales volume.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Drove sales by developing multi-million dollar contract sales.
Education
Bachelor of Arts - Health And Human Sciences, Retail Merchandising
Industrial Maintenance, Manufacturing/Process Engineer at Progress Rail A Caterpillar CompanyIndustrial Maintenance, Manufacturing/Process Engineer at Progress Rail A Caterpillar Company