Linda Phoudamneun
Visalia,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Kitchen Helper
Tokyo Teriyaki
Visalia, CA
07.2023 - Current
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Organized walk-in coolers and freezers.
- Unloaded deliveries of food and supplies.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Stocked kitchen with necessary supplies such as food, paper goods and cleaning products.
- Cleaned ovens and grills after each use according to established procedures.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Prepared variety of foods according to exact instructions and recipe specifications.
Operations Specialist
AmeriSave Mortgage Corporation
Visalia, CA
02.2021 - 07.2022
- Prepared accurate responses for regulatory agencies inquiring about customer accounts.
- Performed quality control checks to ensure accuracy of all disclosures issued to customers.
- Identified potential risks associated with a given loan transaction and recommended appropriate action steps.
- Provided guidance on proper documentation requirements when necessary.
- Generated accurate Closing Disclosures according to customer specifications within established deadlines.
- Drafted summaries outlining key points from analysis of financial data related to disclosures.
CIC
Bay Equity
Visalia, CA
06.2020 - 02.2021
- Performed quality control checks to ensure accuracy of all disclosures issued to customers.
- Reviewed and verified customer information to ensure accuracy of disclosure documents.
- Maintained up-to-date knowledge of applicable regulations governing disclosure documents.
- Communicated effectively with team members to coordinate efforts when resolving complex issues.
- Completed day-to-day duties accurately and efficiently.
- Assembled and compiled documents for loan closings.
- Resolved discrepancies between lender's estimate and actual closing cost figures.
- Analyzed loan data to ensure compliance with federal, state, and local regulations.
Restaurant Waiter
Thai Basil / Sushi
Visalia, CA
04.2014 - 06.2020
- Stocked service areas with supplies during slow periods.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Filled condiments and napkin containers during slack periods.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Collected tickets and followed proper cash-handling procedures.
Customer Service Representative/Project Manager
BC Laboratories, Inc
Bakersfield, CA
11.2004 - 04.2014
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted quality assurance checks on all entries to ensure accuracy of data entry.
- Prepared source data by compiling necessary documents, files and information at start of each new project.
- Verified accuracy of data entered by comparing it to source documents.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Customer Service Representative
Salon Systems - Aveda Distributor
Menomonee Falls, WI
06.2001 - 10.2004
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted available products and services to customers during service, account management and order calls.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
High School Diploma -
Kilmer South
Milwaukee, WI04.2001
Skills
- Order Accuracy
- Plating and Presentation
- Kitchen Equipment Operation
- Supply Restocking
- 10 Key Data Entry
- Account Updating
- Paperwork Processing
- Data Entry
- Call Management
- Inbound and Outbound Calling
- Order Processing
- Adaptive Team Player
- Problem Resolution
- Research
Languages
Laotian
Professional
Thai
Professional
Timeline
Kitchen Helper
Tokyo Teriyaki
07.2023 - Current
Operations Specialist
AmeriSave Mortgage Corporation
02.2021 - 07.2022
CIC
Bay Equity
06.2020 - 02.2021
Restaurant Waiter
Thai Basil / Sushi
04.2014 - 06.2020
Customer Service Representative/Project Manager
BC Laboratories, Inc
11.2004 - 04.2014
Customer Service Representative
Salon Systems - Aveda Distributor
06.2001 - 10.2004
High School Diploma -
Kilmer South
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