Linda Pickle Hill
Greenville
Summary
Adept at enhancing guest satisfaction and streamlining operations, I excelled in front desk and night audit roles at Hampton Inn and Suites Greenville Texas. Leveraging strong problem-solving abilities and a commitment to professionalism, I significantly improved financial accuracy and guest service efficiency. My expertise in generating reports and fostering teamwork underscores my ability to contribute positively to any hospitality team.
Versatile hospitality professional with [Number]-year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Friendly and reliable individual with knack for ensuring smooth operations during night shift. Possesses strong organizational skills and keen eye for detail, with ability to manage and reconcile financial records and handle guest inquiries seamlessly. Committed to maintaining accuracy and enhancing guest satisfaction.
Welcoming Night Auditor with [Number] years of experience in customer service and financial reconciliation. Skilled at completing [Type] tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs.
Offering detail-focused and organized approach with readiness to learn and develop in hospitality industry. Brings foundational understanding of financial record management and customer service, complemented by strong numerical and communication skills. Ready to use and develop problem-solving and multitasking abilities in [Desired Position] role.
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Deadline-driven Night Auditor offering [Number]-year career history of reliability and quality performance. Operates well in busy environments and maintains calm under pressure. Meticulous eye for detail and personable demeanor.
Professional hospitality worker with strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.
Overview
5
5
years of professional experience
Work History
Night Auditor
Hampton Inn and Suites Greenville Texas
04.2021 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
- Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
- Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
- Managed front desk operations during night, maintaining security and guest safety.
- Conducted nightly audits to ensure financial accuracy, promoting transparency and trust.
- Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
- Enhanced guest satisfaction by providing efficient check-in and check-out services.
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
- Compiled and presented detailed reports on nightly revenue, aiding in financial planning and analysis.
- Implemented guest feedback system for nighttime services, gathering valuable insights for service enhancements.
- Ensured compliance with all hotel policies and regulatory requirements, maintaining high standards of operations.
- Contributed to team meetings with insights on night operations, fostering continuous improvement.
- Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
- Streamlined communication with shuttle services and local transportation for guests, improving satisfaction with logistical support.
- Coordinated with housekeeping and maintenance staff to address overnight issues, ensuring guest comfort.
- Updated guest accounts and processed payments accurately, safeguarding financial integrity.
- Assisted in inventory management and supply ordering for front desk, ensuring preparedness and operational efficiency.
- Handled emergency situations calmly and effectively, ensuring guest safety and minimizing disruptions.
- Processed reservations and cancellations efficiently, optimizing room occupancy rates.
- Improved operational efficiency by streamlining audit processes, reducing time spent on nightly closures.
- Monitored security cameras and conducted regular walk-throughs to ensure property security.
- Provided guests with information about local attractions and services, enhancing their stay experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Enforced policies and procedures to increase efficiency.
- Developed and maintained positive relationships with guests for satisfaction.
- Monitored hotel's budget and financial records.
- Prepared reports on guest satisfaction levels and other metrics.
Night Auditor
Clarion Pointe Hotel
04.2020 - 04.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
Education
High School Diploma -
H Grady Sprue High School
Dallas, TX06-1974
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Night audit reports
- Punctual and dependable
- Balancing transactions
- End-of-day processes
- Resolving issues
- Teamwork and collaboration
- Decision-making
- Reservations
- Guest services
Languages
English
Full Professional
Interests
- Participating in cultural exchange programs and homestays
- Knitting and Crocheting
- Avid Reader
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Community Cleanup
- Offering time and support to shelters for the homeless, women, and animals
- Cooking
Timeline
Night Auditor
Hampton Inn and Suites Greenville Texas
04.2021 - Current
Night Auditor
Clarion Pointe Hotel
04.2020 - 04.2022
High School Diploma -
H Grady Sprue High School
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