Linda Pierce
Lisle,IL
Summary
Experienced business professional with superior customer service and communication skills seeking an opportunity in a large organization where I can apply my educational and work experience. Dynamic leader that thrives both individually and within a team setting.
Overview
38
38
years of professional experience
Work History
Customer Service
SMS Systems
01.2018 - 01.2020
- Dispatched maintenance workers for customer’s request
- Retained a record of incoming inquiries to be able to reference at a later date.
- Handled customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
- Identified customer needs or desires in order to recommend the appropriate product or service.
- Learned the software systems used by the company to effectively communicate with incoming inquiries.
- Processed orders, forms, applications, or requests.
Administrator Assistant
Powerful Mighty Warrior Crusade Ministries
01.1995 - 01.2018
- Assisted in fundraising events that fund community outreach programs.
- Prepared applicable paperwork to acquire government funded grants; including proposals, business plans, etc.
- Wrote and/or proofread grants and proposals and submitted to appropriate agencies.
- Managed all human resource duties; including payroll, training, and other employee relations.
Customer Service Representative
Xerox Corporation
10.2016 - 12.2016
- Outbound calls for call center assisted clients and re-directed calls to proper department (temp assignment)
Senior Personal Finance Representative
Washington Mutual
01.2003 - 01.2008
- Effectively assisted customers with transactions in accordance with current industry regulations.
- Promoted and cross-sold banking products and consistently exceed sales goals of the department by 15%.
- Recognized as “Outstanding Loan Sales Rep”, inducted in Millionaires’ club.
- Loan Officer - lending procedures and originated loan documents.
Claims Representative
Private Healthcare Systems
01.1998 - 01.2002
- Processed healthcare claims
- Provided excellent customer service to internal and external clients.
- Collaborated with other departments to resolve issues in processing of claims.
Collection Representative II
Household Finance
01.1993 - 01.1997
- Provided excellent customer service to internal and external clients.
- Negotiated payment arrangements or payment settlements; problem-solving and decision making on demand.
- Processed Arm loans; provided quality auditing of loan applications; provided loan servicing.
Claims Repetitive
Jewel Food Stores
01.1982 - 01.1992
- Processed medical claims for employees and their family members.
- Researched and collaborated with doctors, Attorneys and employees’ inquiries for coverage information.
- Managed employee record updates.
Education
Bachelor of Business Management - Management, Certificate in Human Resources
Benedictine University
Lisle, ILLiberal Arts & Sciences
University of Illinois
Chicago, ILSkills
- 20 years of customer service experience with internal and external clients, specializing in problem solving between departments and levels of management
- Strong relationship-building and marketing skills, specifically in formulating plans to keep current customers loyal and building new customer base
- Committed to ongoing education both at the University and within my work experience, specifically with product sales and competitive research
- Team leader empowered by management to coordinate, train and motivate team members to meet specific goals
- Fundraiser, Grant/proposal writer, Administrator
- Proficient in Microsoft Word, Access, PowerPoint, Lotus Notes, Outlook, MS Works and Desktop Publishing
Timeline
Customer Service
SMS Systems
01.2018 - 01.2020
Customer Service Representative
Xerox Corporation
10.2016 - 12.2016
Senior Personal Finance Representative
Washington Mutual
01.2003 - 01.2008
Claims Representative
Private Healthcare Systems
01.1998 - 01.2002
Administrator Assistant
Powerful Mighty Warrior Crusade Ministries
01.1995 - 01.2018
Collection Representative II
Household Finance
01.1993 - 01.1997
Claims Repetitive
Jewel Food Stores
01.1982 - 01.1992
Liberal Arts & Sciences
University of Illinois
Bachelor of Business Management - Management, Certificate in Human Resources
Benedictine University
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