Summary
Overview
Work History
Education
Skills
Timeline
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Linda Pierson

Deptford,New Jersey

Summary

Knowledgeable Financial Counselor promoting a 26 year career handling pre-admission documentation, assisting patients and developing healthcare service payment plans. A highly analytical individual known for effectively working with all personalities. Ready for a new position that involves successfully handling various tasks in fast-paced settings.

Overview

26
26
years of professional experience

Work History

Financial Counselor

Genesiscare, USA
Fort Myers, FL
11.2010 - Current
  • Meet or speak with Patients to review their insurance benefits, explain the cost of treatments and financial responsibility for eleven offices collectively (4 states)
  • Coordinate insurance verification information of Patient's insurance to be used for the creation of the estimate for Patient responsibility
  • Develop a standard estimate based on a normal course of treatment based on a MD treatment plan & script
  • Responsible for monitoring and collecting financial balances owed by the Patient
  • Verify insurance benefits with the Patient and update any financial record
  • Review all payment and financial options with the Patient, including Financial Assistance and Payment Plans
  • Develop a Daily Collection list for the Front Desk staff
  • Identify delinquent account balances in accordance with the Patients' benefits and make arrangements for any outstanding balances

Front Desk Receptionist

Rothman Orthopedics/NovaCare(Philadelphia Eagles)
Philadelphia, PA
01.2008 - 04.2010
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Scheduled appointments and maintained and updated appointment calendars.

Front Desk Receptionist

Steven A. Litz, MD, FACA; Chief of Staff, UMR
Woodbury, NJ
03.1998 - 10.2007
  • Maintained an organized reception area and ensured that all Patients were attended to promptly.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of Patient information.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Prepared exam rooms and equipment for daily operations.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Coordinated travel of Medications, equipment for daily operations for three satelite offices.

Education

Some College (No Degree) - Regular

Gloucester County College
Sewell, NJ

Skills

  • Self-disiplined
  • Effective Patient communication
  • Insurance Verification
  • Ability to Multi-task and work independently
  • Detail Oriented
  • Intergy, Owan, Aria and Mosaiq sytems
  • Lantis, Perfect Care, Mysis Tiger systems
  • NaviNet, Availity and Waystar systems

Timeline

Financial Counselor

Genesiscare, USA
11.2010 - Current

Front Desk Receptionist

Rothman Orthopedics/NovaCare(Philadelphia Eagles)
01.2008 - 04.2010

Front Desk Receptionist

Steven A. Litz, MD, FACA; Chief of Staff, UMR
03.1998 - 10.2007

Some College (No Degree) - Regular

Gloucester County College

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Linda Pierson