Linda Pinkel
Fountain Inn,United States (+1)
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Customer Service Tech Expert
Verizon Wireless
Greenville, SC
09.2003 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Consulted with customers to resolve service and billing issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Made outbound calls to obtain account information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Improved customer service wait times to mitigate complaints.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Mentored junior team members and managed employee relationships.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Teacher
Little Folks of Fourth
Greenville, SC
10.1997 - 08.2003
- Assisted in creating a safe, nurturing, stimulating learning environment for children.
- Utilized positive reinforcement strategies when working with young children.
- Adhered to health policies related to nutrition, hygiene and sanitation practices.
- Supervised daily activities such as feeding, diapering, napping, toileting and playtime.
- Assisted in maintaining a clean and organized classroom environment.
- Provided individualized instruction to infants and toddlers according to their developmental needs.
- Established positive relationships with parents and families while providing support and guidance.
- Implemented effective classroom management techniques to ensure safety at all times.
- Facilitated language development by engaging in conversations about everyday events.
- Ensured compliance with state licensing regulations and standards of care.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Implemented hands-on, play-based strategies for experiential learning.
- Introduced learning activities and imaginative play to teach children to explore.
- Built and strengthened positive relationships with students, parents and teaching staff.
Master Control Operator
WHNS Fox 21
Greenville , SC
03.1984 - 12.1995
- Assessed channels to verify compliance with federal regulations.
- Developed sharp problem-solving and decision-making skills from staying composed in highly stressful environment.
- Created backup plans in case of emergency situations or power outages.
- Monitored audio and video levels of incoming feeds from remote locations.
- Resolved equipment issues by identifying problems and utilizing appropriate troubleshooting methods.
- Ensured compliance with FCC regulations regarding technical standards for broadcasting.
- Scheduled events in the traffic system for upcoming broadcasts.
- Responsible for setting up, operating, and maintaining broadcast equipment used to transmit television signals.
- Assisted in the preparation of on-air programming materials such as commercials, promos, and station IDs.
- Verified accuracy of program logs prior to transmission.
- Placed commercial breaks during sports programming, newscasts and TV shows.
- Managed playlists on automation systems and updated them regularly based on changes in programming schedule or format requirements.
- Prepared reports regarding technical issues encountered during broadcast operations.
- Maintained accurate records of all transmissions and archived programs for future use.
Education
Master of Science -
American InterContinental University
Schaumburg, IL07-2007
Skills
- Problem-Solving
- Decision-Making
- Computer Skills
- Attention to Detail
- Active Listening
- Microsoft Word
- A Certified
- Communication
- Data Management
- Customer Service
- Self-Directed
- Dependable and Responsible
- Time Management
Certification
- A+ Certified
References
References available upon request.
Timeline
Customer Service Tech Expert
Verizon Wireless
09.2003 - 08.2023
Teacher
Little Folks of Fourth
10.1997 - 08.2003
Master Control Operator
WHNS Fox 21
03.1984 - 12.1995
Master of Science -
American InterContinental University