Linda Preston
Oakdale,PA
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Giant Eagle. Skilled in cash management and POS system operation, coupled with a talent for maintaining composure under pressure. Recognized for reliability and fostering customer loyalty, significantly contributing to a positive shopping environment.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Giant Eagle
09.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.w
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Customer Service Cashier
Walmart
08.2018 - 05.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Bellevue High School
Bellevue, PA05-1967
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Guest Services
- Cash Management
- Customer Focus
- POS System Operation
- Refund handling
- Payment Collection
- Drawer management
- Customer Assistance
- Honest and Dependable
Timeline
Customer Service Cashier
Giant Eagle
09.2022 - Current
Customer Service Cashier
Walmart
08.2018 - 05.2020
High School Diploma -
Bellevue High School
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