Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Linda Quick

LEHIGH ACRES,FL

Summary

Motivated office assistant with over 30 years of experience working in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Service- focused customer service bringing unparalleled skills in customer relations, task prioritization and time management.

Overview

28
28
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

LapCorp Of America
Ft.Myers, FL
02.2001 - 06.2011
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and provided backup support for organizational leadership.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Resolved patient and physician issues over phone with 100 customers daily.
  • Handled over 100 calls per shift assisting clients and patients, retrieving patient data, relaying results, and assisted in making appointments.

Property and Evidence Custodian/Police Dispatcher

Arizona Highway Patrol
Tucson, AZ
04.1983 - 12.2000
  • Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence.
  • Completed lab work to examine and classify various pieces of evidence to note evidence and prepare items for further analysis.
  • Kept detailed records of evidence and evidence storage inventories, double-checked procedures and monitored access to prevent unauthorized handling.
  • Submitted evidence to supervisors, crime labs or court officials for legal proceedings.
  • Collaborated with law enforcement investigators and court officials to determine evidence requirements and deliver timely, helpful support.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
  • Routed calls to police, fire and ambulance service to meet individual call needs
  • Handled 100 calls per day to address customer inquiries and concerns

Education

High School Diploma -

Highland High School
Highland, KS
08.1972 - 05.1974

Skills

Route dispatch

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Timeline

Customer Service Representative

LapCorp Of America
02.2001 - 06.2011

Property and Evidence Custodian/Police Dispatcher

Arizona Highway Patrol
04.1983 - 12.2000

High School Diploma -

Highland High School
08.1972 - 05.1974

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Linda Quick