Linda Raftery
Las Vegas,NV
Summary
Friendly and positive casino team leader bringing 43 years of experience in the field. Well-versed in monitoring chips, player wins and game table activities. Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills. Hardworking Table Games Supervisor with training in Customer Relations technique and conflict resolution. Skilled at observing operations, coordinating records and satisfying guests. Results-driven and proactive with disciplined and decisive approach. Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems.
Overview
19
19
years of professional experience
Work History
Floor Supervisor
The Cosmopolitan Of Las Vegas Resort And Casino
11.2014 - 10.2023
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Excellence in Customer Service:
- Making guests feel welcome and comfortable.
- Fulfilling needs of guests.
- Computer skills in Table Touch and Patron Management.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
Table Games Floor Supervisor
Wynn Resorts
04.2005 - 09.2014
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Streamlined dealer rotation schedules for greater efficiency and improved team morale.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Improved inter-department communication by fostering strong relationships between table games staff and other casino departments.
- Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
Education
No Degree - Literature And English
Santa Monica City Collage
Santa Monica, CASkills
- Guest Relations
- Team Management
- Surveillance Monitoring
- Employee Scheduling
- Policy Enforcement
- Table game operation
- Problem solving
- Professional demeanor
- Attention to detail
- Game knowledge
- Casino regulations
- Customer service
Accomplishments
Awards of Excellence in Customer Service (4)
Affiliations
- Customer Service Expert with the ability to make all guests feel welcome and comfortable.
Timeline
Floor Supervisor
The Cosmopolitan Of Las Vegas Resort And Casino
11.2014 - 10.2023
Table Games Floor Supervisor
Wynn Resorts
04.2005 - 09.2014
No Degree - Literature And English
Santa Monica City Collage
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