Linda Rhoads
Fitchburg,Ma
Summary
Program Advocate at South Middlesex Opportunity Council, adept at client engagement and collaborative teamwork. Successfully established trusting relationships, enhancing client satisfaction. Leveraged analytical reasoning to coordinate effective solutions, while mentoring new hires to improve team efficiency. Recognized for maintaining organized document filing and fostering a positive work environment.
Overview
24
24
years of professional experience
Work History
Program Advocate
South Middlesex Opportunity Council
11.2024 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Greeted and welcomed new Guests, assisting with orientation of programming schedule and rules.
Deli Associate
Market Basket
06.2023 - 10.2024
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
L.N.A
Heywood Hospital
12.2000 - 06.2011
- Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care and improve overall treatment outcomes.
- Improved team efficiency by mentoring new CNA hires through hands-on training, guidance, and ongoing support.
- Assisted patients in achieving personal goals by supporting their physical therapy sessions and exercises.
- Promoted a positive work environment by fostering strong relationships among colleagues, leading to more effective teamwork and collaboration.
- Mitigated fall risks within the facility by routinely assessing patients'' mobility status and making necessary adjustments to their environments or supports as needed.
- Maintained patient privacy and dignity throughout the caregiving process, ensuring respect for their personal boundaries and preferences while providing care.
- Aided in reducing hospital readmissions through thorough discharge planning, education on self-care practices, and follow-up appointments coordination for patients transitioning back into their homes or long-term care facilities.
- Contributed to a reduction in medication errors through diligent double-checking of medication orders, dosages, and administration times before administering to patients.
Education
GED -
Mount Wachusett Community College
Gardner, MA07-2015
Skills
- Organized Document Filing
- Document review
- Analytical reasoning
- Client Engagement
- Guidance and Support
- Engaged Listening Skills
- Document Organization
- Collaborative Teamwork
Timeline
Program Advocate
South Middlesex Opportunity Council
11.2024 - Current
Deli Associate
Market Basket
06.2023 - 10.2024
L.N.A
Heywood Hospital
12.2000 - 06.2011
GED -
Mount Wachusett Community College
Similar Profiles
Milagros GarciaMilagros Garcia
Recovery Specialist at South Middlesex Opportunity Council (COE House)Recovery Specialist at South Middlesex Opportunity Council (COE House)
Tiffany McClainTiffany McClain
Case Manager at South Middlesex Opportunity CouncilCase Manager at South Middlesex Opportunity Council
Brandon BrehmerBrandon Brehmer
Volunteer at Bucks County Opportunity CouncilVolunteer at Bucks County Opportunity Council