Linda Rich-Wells
Orange,CA
Summary
Devoted to giving every customer a positive and memorable experience. Personable and dedicated employee with extensive experience sales management. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
34
34
years of professional experience
Work History
Elderly Caregiver
Caregivers
Orange, CA
01.2019 - 09.2023
- Recorded client status progress and challenges in logbooks and reports.
- Assisted with activities of daily living such as bathing, grooming, dressing, meal preparation and medication reminders.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Administered medications according to physician instructions.
- Assisted clients with maintaining good personal hygiene.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Drove clients to doctors' appointments and social outings.
- Attended continuing education seminars and classes related to senior caregiving topics.
Sales Manager
State Farm
Long Beach, CA
01.1990 - 12.2019
- Performed sales consultations and educated clients on products and services.
- Tracked monthly sales to generate reports for business development planning.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Maintained professional network of potential clients and business opportunities.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interpreted and communicated work procedures and company policies to staff.
- Managed, scheduled and coordinated office functions and activities for employees.
- Provided training to new hires on office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
Skills
- Client Relationship Management
- Business Planning
- Account Management
- Pipeline Management
- Performance Management
- Operations Management
- Data Entry
- Bookkeeping
- Staff Hiring
- Employee Supervision
- Customer Service
- Office Management
- Policy Implementation
- New Business Development
- Email Marketing
- Customer Retention
- Account Retention
Timeline
Elderly Caregiver
Caregivers
01.2019 - 09.2023
Sales Manager
State Farm
01.1990 - 12.2019