LINDA RICHARDS
Hagerstown,USA
Summary
Accomplished Customer Service Professional who is passionate about providing a pleasant, polite and respectful experience for all customers.
Overview
19
19
years of professional experience
Work History
Contact Center Representative
Tasq Supplies
12.2016 - Current
- Supports Alliance and Non-Alliance Inbound Calls, averaging 50-60 calls a day
- Makes occasional outbound calls to follow up with Merchants regarding accuracy of order
- Currently averages a consistent meets and exceeds on quality standards
- Active member of LEGOS Team to support morale within the broader Call Center
Client Manager/Client Engagement Specialist for SMS Banks
First Data Merchant Services
Hagerstown, MD
03.2016 - Current
- Supports new business owners to set up and activate their businesses
- Supplies them with the most up to date Point of sale equipment
- Verifies the account is set up correctly
- Updates DDA's and business information on accounts
- Works in partnership with SMS Banks
Customer Service Representative-Returns/Money Center
Walmart
Spring Mills, WV
08.2015 - 10.2016
- Ensured a positive experience for all customers
- Accepted and confirmed eligible returns
- Replaced items to proper inventory bin
- Processed payroll and check cashing services
- Conducted Money Gram money transfers and bill pay money transfers
Contact Center Representative/Customer Service
Wells Fargo Merchant Services
03.2016 - 12.2012
- Received inbound calls supporting merchant account updates
- Conducted rate reviews, review billing
- Served as the first point of contact for our merchants
- Provided merchant education and identified new products for problem resolution
Customer Service Specialist
Walmart
Paso Robles, CA
07.2007 - 10.2012
- Accept payments by cash, check, vouchers, credit and debit cards
- Generate receipts, refunds, credits and appropriate change to my customers
- Assist customers with questions and help with problem resolution
- Balance cash drawer at the end of each shift
Education
High School Diploma -
Wallenpaupack Area High School
Hawley, PA06-1978
No Degree - Legal Secretary
Hagerstown Business College
Hagerstown, MD05-1980
Skills
- Complaint resolution
- Workload management
- CRM software
- Call handling
Timeline
Contact Center Representative
Tasq Supplies
12.2016 - Current
Client Manager/Client Engagement Specialist for SMS Banks
First Data Merchant Services
03.2016 - Current
Contact Center Representative/Customer Service
Wells Fargo Merchant Services
03.2016 - 12.2012
Customer Service Representative-Returns/Money Center
Walmart
08.2015 - 10.2016
Customer Service Specialist
Walmart
07.2007 - 10.2012
High School Diploma -
Wallenpaupack Area High School
No Degree - Legal Secretary
Hagerstown Business College
Military Background
- U.S. Navy, 1980-06-01, 1985-06-01
- U.S. Army, 1985-09-01, 1988-04-01
Community Volunteer
- Saint Mark's Lutheran Church
- Washington County Food Bank
- Discovery Station