Linda Riola
Otsego,MN
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
25
25
years of professional experience
Work History
Key Holder
Torrid Clothing Store
09.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
Union Representative
Auburn School District #408
02.2018 - 08.2023
- Strengthened relationships with employers by maintaining open lines of communication and fostering mutual respect.
- Ensured compliance with labor laws, regulations, and collective bargaining agreements through regular audits and assessments of member organizations.
- Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
- Mentored new union representatives by sharing best practices, providing guidance, and offering feedback to help them excel in their roles.
- Educated union members on their rights, responsibilities, and benefits through informative workshops and training sessions.
- Negotiated favorable contracts for union members by diligently researching industry standards and advocating for fair wages and benefits.
- Evaluated the effectiveness of existing policies and procedures within the organization to identify areas for improvement or revision.
- Advocated for workers'' interests at legislative hearings, public forums, and meetings with key stakeholders to influence policy decisions that impact union members.
- Increased union membership by developing targeted recruitment strategies and effectively communicating the value of joining the organization.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Negotiated collective bargaining agreements.
- Interpreted and advised on labor relations policies and previously negotiated agreements.
School Bus Driver Trainer
Auburn School District #408
06.2014 - 08.2023
- Enhanced communication among the driver team with regular updates on company news, policy changes, and upcoming events.
- Increased driver retention with thorough orientation programs for new hires, emphasizing company culture and expectations.
- Ensured timely completion of certification requirements for all drivers through diligent tracking mechanisms, minimizing potential disruptions to service delivery.
- Streamlined the training process by developing efficient scheduling systems to accommodate multiple training groups simultaneously.
- Encouraged a supportive learning environment with open lines of communication between trainers and trainees, fostering trust and mutual respect.
- Supported trainee success with tailored lesson plans that accommodated individual learning styles and needs.
- Promoted a culture of continuous improvement within the organization through proactive identification of areas requiring additional support or updated resources.
- Ensured regulatory compliance by updating training materials according to federal, state, and local guidelines for school bus drivers.
- Enhanced driver safety by conducting comprehensive training sessions on defensive driving techniques and emergency procedures.
- Reduced accident rates among trainees through meticulous instruction in vehicle maintenance and pre-trip inspections.
- Championed ongoing education among veteran drivers through continuing education courses addressing industry trends and new technologies.
- Safeguarded student passengers by ensuring all drivers were proficient in handling medical emergencies while en route to their destinations.
- Facilitated collaboration among trainers by organizing team meetings to discuss best practices and share experiences in the field.
- Improved trainee performance by providing constructive feedback and personalized coaching during practice drives.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Supervised and monitored students' use of tools and equipment.
Insurance Customer Service Representative
Farmers Insurance Company for Keri Fox
01.2010 - 01.2012
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assessed customer needs and recommended suitable insurance policies.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
- Set up customer payment plans to cover annual policies and renewals.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
- Maintained thorough knowledge of industry trends and product offerings to provide accurate information to clients at all times.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Streamlined office procedures by organizing files and implementing an efficient document management system.
- Managed high-volume call queues, ensuring minimal wait times for customer inquiries.
Store Manager
Multiple Retail Companies
01.2000 - 01.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Education
High School Diploma -
Ernest Righetti HS
Santa Maria, CA06-1993
Skills
- Customer service
- Cash handling accuracy
- Training and mentoring
- Bank deposits
- Staff training and development
- Daily reporting
- Loss prevention
- Scheduling coordination
- Multitasking and prioritizing
- Leadership development
- Problem anticipation and resolution
- Financial recordkeeping
- Team training and development
Timeline
Key Holder
Torrid Clothing Store
09.2024 - Current
Union Representative
Auburn School District #408
02.2018 - 08.2023
School Bus Driver Trainer
Auburn School District #408
06.2014 - 08.2023
Insurance Customer Service Representative
Farmers Insurance Company for Keri Fox
01.2010 - 01.2012
Store Manager
Multiple Retail Companies
01.2000 - 01.2010
High School Diploma -
Ernest Righetti HS
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