Linda Robertson

• Facilitated team meetings for updates and efficient problem resolution.
• Managed client relationships to resolve issues and enhance satisfaction.
• Developed training materials that improved onboarding processes for new employees.
• Directed a team of 5, optimizing operations and increasing productivity.
• Coached team members to achieve performance goals through targeted motivation.
• Established connections with key stakeholders to promote collaboration.
• Supported initiatives aimed at team growth and professional development.
• Served as Lending Lead for national Product Sales Specialists team, ensuring rapid response time.

Drove card growth while enhancing relationships in Card and Business Banking.

Collaborated with Business Relationship Managers to deliver tailored credit card solutions.

Served as a subject matter expert on card products and services.

Conducted workshops to improve Bankers' knowledge of business credit card offerings.

Guided Bankers in effectively communicating benefits of Business Card products.

Acted as trusted advisor, facilitating training and communication for Bankers.

Engaged with leadership in Business Banking and Retail during regular meetings.

• Tailored Cash Management solutions for business owner needs in payables and receivables.
• Assisted over 100 Relationship Managers in identifying cash management opportunities.
• Trained Relationship Managers to enhance their understanding of cash management needs.
• Supported client enrollment and ensured seamless implementation of solutions.
• Guided effective utilization of Cash Management solutions for optimal results.

• Generated sales in southeast region, managing over 200 accounts including Coca-Cola and Pepsi bottlers.
• Conducted quarterly travel for four weeks to meet customers and strengthen relationships.
• Sold printed advertising materials to enhance brand visibility.

• Oversaw guest flow for approximately 300 guests nightly, ensuring efficient service delivery.
• Managed reservations to optimize occupancy and guest satisfaction.
• Trained new employees on operational procedures and customer service standards.

• Assessed shipping needs for various clients to ensure optimal logistics solutions.
• Consulted with approximately 25 companies daily regarding shipment details and requirements.
• Processed orders efficiently to facilitate timely deliveries.

• Achieved recognition as top lead generator in team.
• Demonstrated professional telephone etiquette and exceptional customer service skills.
• Communicated lower mortgage interest rates and money-saving strategies to clients.
• Collected and submitted application information accurately and efficiently.

• Managed high call volume efficiently, ensuring timely responses to inquiries.
• Processed incoming and outgoing mail to maintain effective communication flow.
• Welcomed guests and visitors, providing a professional first impression.

• Typed legal documents for three lawyers, ensuring accuracy and compliance with standards.
• Greeted visitors for job recruiter, providing a welcoming first impression.