Linda Robinson
Summary
Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun. Dedicated and passionate teacher with proven track record successfully leading student discussions and providing individualized instruction. Communicates effectively with administrators, faculty and parents. Well versed in educational standards and innovative teaching methods. Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.
Overview
20
20
years of professional experience
Work History
Substitute Teacher
Ess
Blytheville, AR
08.2019 - Current
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Receptionist
Mississippi County EOC
Blytheville, AR
09.2014 - 08.2019
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
Call Center Customer Service Representative
National Electronic Warranty
Crestview, FL
03.2003 - 07.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
Education
GED -
Northwest Florida State College
Niceville, FL05.1995
Skills
- Smart Board Technology
- Middle School Education
- IEP Understanding
- Special Education
Additional Information
While enrolled at Northwest Florida State College I attainted a Certification in Human Resource Management
Timeline
Substitute Teacher
Ess
08.2019 - Current
Receptionist
Mississippi County EOC
09.2014 - 08.2019
Call Center Customer Service Representative
National Electronic Warranty
03.2003 - 07.2006
GED -
Northwest Florida State College